Steven Duffy
Callicoon
Summary
Accomplished EMS Dispatcher known for exceptional problem-solving abilities and teamwork. Expertise in managing high-pressure situations and improving response times through effective coordination and communication. Ready to leverage extensive experience to enhance emergency service operations. Professional with deep expertise and preparedness for emergency communication roles. Skilled in managing high-pressure situations, coordinating emergency response, and utilizing advanced dispatch systems. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Dependable, effective communicator with excellent problem-solving skills and calm demeanor under stress.
Overview
20
20
years of professional experience
1
1
Certification
Work History
EMS Dispatcher
Empress Ambulance Service
Hurleyville, NY
11.2022 - Current
- Coordinated emergency response operations for optimal resource allocation and timely dispatch of units.
- Monitored radio communications to ensure accurate transmission of critical information to field personnel.
- Utilized CAD systems to track and manage incidents, improving response efficiency and accuracy.
- Trained new dispatchers on protocols, systems, and procedures to enhance team performance and service delivery.
- Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
- Provided vital support during mass casualty events, managing resources effectively under extreme pressure.
- Maintained updated knowledge of local geography, ensuring quick identification of locations during emergency calls.
- Improved response times by efficiently coordinating emergency services and dispatching appropriate units.
- Continuously improved personal performance through participation in professional development courses related to emergency dispatching.
- Ensured smooth shift transitions by accurately communicating relevant information to incoming dispatchers.
- Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.
- Collaborated closely with field units, ensuring clear communication channels for optimal operational efficiency.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
EMS Dispatcher
Mobilemedic EMS
Hurleyville, NY
07.2013 - 11.2022
- Collaborated with medical teams to assess patient needs and prioritize dispatching based on urgency.
- Implemented quality control measures to maintain high standards in call handling and incident reporting.
- Developed training materials for ongoing staff education, ensuring adherence to best practices in dispatch operations.
- Demonstrated commitment to maintaining a safe work environment by adhering strictly to safety regulations at all times.
- Coordinated with multiple agencies to deliver prompt assistance during major incidents or disasters.
- Maintained up-to-date knowledge of regional emergency response plans, enabling swift action when required for mutual aid requests or large-scale events.
- Contributed to the overall success of the department by willingly accepting additional responsibilities and offering assistance when needed.
- Implemented an efficient resource allocation system, optimizing the use of personnel and equipment during emergencies.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Monitored radio communications to ensure accurate transmission of critical information to field personnel.
- Utilized CAD systems to track and manage incidents, improving response efficiency and accuracy.
- Trained new dispatchers on protocols, systems, and procedures to enhance team performance and service delivery.
- Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
- Ensured smooth shift transitions by accurately communicating relevant information to incoming dispatchers.
- Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.
Security Supervisor
Villa Roma Resort
Callicoon, NY
05.2006 - 01.2010
- Supervised security staff, ensuring adherence to protocols and high service standards.
- Conducted regular inspections of premises to identify vulnerabilities and enhance safety measures.
- Developed and implemented emergency response plans, training staff on procedures and protocols.
- Collaborated with local law enforcement to maintain community relations and improve incident response strategies.
- Monitored surveillance systems, analyzing footage for incidents and providing detailed reports as needed.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Supervised team of 2-6 security personnel during shift.
Education
Business Administration And Management
Sullivan County Comm College
Loch Sheldrake, NYSkills
- Call prioritization
- Public safety awareness
- Stress tolerance
- Emergency protocols
- Incident command system
- Geographical expertise
- Radio communication
- Quick learner
- Accuracy and precision
- Confidentiality
- Teamwork and collaboration
- Time management
- Prioritizing situations
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Team leadership
- Effective communication
- Decision-making
- Verbal and written communication
- Computer-aided dispatching
- CPR and first aid
- Data entry
- Confidentiality understanding
- Task prioritization
- Map reading skills
- Medical terminology
- Emergency medical dispatch (EMD)
- Documentation
- Professionalism
- Good judgment
- Interpersonal communication
- Continuous improvement
- Telephone etiquette
- Problem-solving aptitude
- Unit dispatch
- Call records maintenance
- Stress management
Certification
- EMD - Emergency Medical Dispatch
Timeline
EMS Dispatcher
Empress Ambulance Service
11.2022 - Current
EMS Dispatcher
Mobilemedic EMS
07.2013 - 11.2022
Security Supervisor
Villa Roma Resort
05.2006 - 01.2010
Business Administration And Management
Sullivan County Comm College