Steven Duncan
Rochester Hills,MI
Summary
Resourceful HVAC Journeyman recognized for efficiency in troubleshooting, diagnosing and repairing HVAC systems. Excellent time management, communication and multitasking abilities paired with proficiency in installation operations. Customer-focused professional with six years of experexperienc.
Overview
13
13
years of professional experience
Work History
HVAC-R Service Technician
JOHNSON CONTROLS INC, Johnson Controls
2018.07 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Installer
Premium Air Systems
2017.02 - 2018.07
- Install roof units, running of duct work, fabricating metal
- Mount/connect exhaust hoods, welded ducts
- Responsible and dependable to drive company trucks
- Ability to complete work individually or as a team.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Consulted with project management during group installations.
Shipping and Receiving
Industrial Resin Recycling
2011.05 - 2017.02
- Communicates and deals directly with customers
- Handles variety of paperwork effectively and efficiently
- Skilled and confident forklift driver
- Establishes effective ways to ship numerous products with caution
- Maintains a clean workspace.
- Supervised operators to meet daily quotas and workplace safety.
Extruder Operator
Industrial Resin Recycling
2011.05 - 2016.05
- Operates machine that runs 300 degrees and extrudes plastic material
- Works as a key essential employee to complete job in a safe and timely manner
- Perform small maintenance to keep machine running
- Initiates the set up for machine controls upon each workday.
Education
HVAC/R Diploma - HVAC Installation And Repair
Everest Institute
Southfield, MI12.2016
Skills
- System Maintenance
- System Installation
- Customer Relations
- Service Contract Sales
- Sales experience
Timeline
HVAC-R Service Technician
JOHNSON CONTROLS INC, Johnson Controls
2018.07 - Current
Installer
Premium Air Systems
2017.02 - 2018.07
Shipping and Receiving
Industrial Resin Recycling
2011.05 - 2017.02
Extruder Operator
Industrial Resin Recycling
2011.05 - 2016.05
HVAC/R Diploma - HVAC Installation And Repair
Everest Institute
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