Steven Dwyer
Santa Rosa,CA
Summary
Adept Electronic Technician, supervisor, and instructor with almost 10 years at USCG, specializing in scalable integrated navigation and electronic communication systems. Excelled in troubleshooting, enhancing system performance, and customer service, leading to increased productivity and client satisfaction. Skilled in wireless communication and fostering strong client relationships, consistently delivered high-quality, timely solutions to complex technical issues.
Overview
10
10
years of professional experience
Work History
Electronic Technician
USCG
12.2014 - Current
- As a Training Center "A" School Instructor, Lead the instruction of over 100 perspective technicians through the Rating Performance Qualifications required of an Electronics Technician, Third Class Petty Officer. Increased productivity by training junior technicians on best practices and organization standards.
- Operated, maintained, tested and repaired Scalable Integrated Navigation Systems and Electronic Communication equipment and systems covering HF, VHF, and UHF ranges on over 50 small boats and cutters over 8+ years of service.
- Led preventative maintenance and inspections to limit electrical issues
- Improved customer satisfaction by providing timely and accurate solutions to technical issues through effective communication and advanced preparation.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
- Assisted product line in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
- Elevated workplace safety by adhering to strict guidelines when working with potentially hazardous materials or tools.
- Collaborated with team members to complete complex projects, ensuring timely high-quality results.
- Reviewed system diagrams and schematics to determine discrepancies in electronic equipment installations.
- Ensured seamless operation of communication systems by maintaining secure fiber optic networks and related hardware components.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Troubleshot and resolved equipment failures to reduce operational disruption.
Education
No Degree - General Engineering
Louisiana State University
Baton Rouge, LAAssociate of Science - Electronic Systems Engineering
Thomas Edison State University
Trenton, NJ07-2025
Skills
- Customer Service
- Troubleshooting
- Wireless Communication
- Electrical Safety Instruction
- Battery Technology maintenance and operation
- Maintenance Documentation and recordkeeping
- Test equipment operation
- Unscheduled emergency repair
- Schematic reading
- Navigation Sensor Integration
- Soldering techniques and installation wiring
- Video Electronics Systems
Accomplishments
Advanced to the rank of E6 as an Electronics Technician in the United States Coast Guard.
Timeline
Electronic Technician
USCG
12.2014 - Current
No Degree - General Engineering
Louisiana State University
Associate of Science - Electronic Systems Engineering
Thomas Edison State University
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