Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Eastwood

Alvarado,TX

Summary

Hard work, dedication, loyalty, and precision. These are the keystones of my work ethic.


While my resume only shows two jobs to be listed, I have ,more work experience and during every job I have been at, I have always made trainer and/or manager within record time with these keystones. From my first job at 15 years old as a stock boy in a local grocery store (lead stocker within 7 months), to my first table serving job at Cracker Barrel (4 star trainer within 4 months), to my most recent position at Porch.com (first time Call Center Sales - corporate within 4 mo's, supervisor in another 6 mo's, and Manager in another year). I have always ensured stellar Service is key. That service does not stop at the customer however -it is also delivered to team members, upper Leadership, as well as the company itself.


I am always eager to learn and apply new thoughts, actions, and processes to ensure I am upholding my end of the bargain of providing the best experience for all involved. Wether I am needing to learn on my own (LinkedIn Learning, YouTube, or virtual seminars), learn a new CRM, or even lear about a new and exciting product, I do so from the standpoint of a positive, friendly, and empathetic stance.

Overview

19
19
years of professional experience

Work History

Sales & Service Manager

Porch Moving Group
02.2015 - 07.2024
  • Started as a baseline Sales rep and ended my tenure as Sales/Service Manager for both our Corporate and General Consumer relocation services.
  • During that time, I built and maintained a team of 24 people from multiple countries, with their roles being split between Sales, Service and Fulfillment.
  • By constantly scrutinizing our training material, I kept ahead of the industry by implementing new and exciting ways for my team to ensure the company's success.
  • I dealt daily with upwards of 100 general consumer clients as well as many corporate counselors to help them coordinate high end relocations for companies such as Apple, Boeing, Meta, and many more.
  • Built an adept background in many software's such as Slack, Zoom, and Ivinex, as well as different chatbots, virtual surveying, and in house CRM's. Additionally, taught myself how to be proficient in all Microsoft Office applications.
  • From starting at the bottom and working my way to the top over 9 years, I earned accolades without having any college training. I simply utilized my hardworking and loyal approach to ensure Porch.com was assured that their department was in capable hands. .

On-Site Property Manager

Public Storage
01.2006 - 10.2015
  • Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
  • Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
  • Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
  • Managed daily operations for optimal efficiency and costeffectiveness.
  • Collaborated with property owners to develop long-term strategies for property improvement and profitability.

Education

GED -

Azle High School
Azle, TX

Skills

  • Sales operations
  • Sales Presentations
  • Client acquisition
  • CRM Software
  • Microsoft Outlook, Word, and Excel
  • Problem-Solving
  • Customer Service
  • Adherence to high customer service standards
  • Relationship Building

Timeline

Sales & Service Manager

Porch Moving Group
02.2015 - 07.2024

On-Site Property Manager

Public Storage
01.2006 - 10.2015

GED -

Azle High School
Steven Eastwood