Computer Management
- Maintained detailed documentation for system builds, configurations and support procedures
- Configured firewalls, routers, switches, and other networking equipment for secure operation
- Troubleshot and resolved network connectivity issues for individual users and departments
- Installed and configured hardware and software components to ensure optimal performance
- Maintained clean working environment by organizing cables, labeling devices, and keeping workstations tidy
- Managed backups of critical data to prevent loss due to hardware failures or other issues