STEVEN EMMA
Store management
Pequannock,NJ
Summary
Retail operations professional preparing for Operations Manager responsibilities across staffing, inventory control, and process improvement. Improves daily execution by streamlining procedures, supporting hiring and training, and keeping merchandise flow aligned with business demand. Brings store management experience in high-volume settings, handling 50+ visitors per day, with a clear focus on efficiency, guest service, and loss control.
Overview
29
29
years of professional experience
Work History
School Door Security Monitor
TENAFLY BOARD OF EDUCATION
09.2022 - 06.2026
- Manage 20,20-25 visitor check-ins per day using front-door access software and identification checks.
- Monitor security cameras to observe building activity and flag unusual behavior quickly.
- Control front-door access through the software system and verify identification before entry.
- Serve as the primary point of contact for visitors, staff, and district communication at the entrance.
- Handle computer-based access tasks and recordkeeping to support daily front-office operations.
- Represent the school professionally at the entrance and support the district's public reputation.
Teller Supervisor
PNC
05.2021 - 09.2022
- Supervised 3 employees as head teller, coordinating daily coverage and branch operations.
- Controlled branch cash in and out, maintaining accurate handling of all monies across transactions.
- Delivered customer service support, resolving routine questions and maintaining a professional teller experience.
- Opened credit cards for customers, supporting account growth through accurate application processing.
- Monitored loss prevention practices, reducing risk through careful transaction review and branch controls.
Store Operations Manager/Talent Acquisition
IT'SUGAR
09.2019 - 05.2021
- Recruited, interviewed, hired, trained, and coached 40+ employees in 1 year across store operations.
- Developed systems and procedures that streamlined daily store operations and improved execution.
- Projected, planned, and executed delivery logistics for a $10M company.
- Managed inventory control and weekly ordering of bulk candy, which represented 48% of business.
- Ordered store supplies to support day-to-day operational continuity.
- Participated in new store openings and supported launch-day readiness.
- Trained management new hires in South Carolina for one week.
Store Manager
PIER 1 IMPORTS
10.2012 - 08.2019
- Managed store operations, high-volume customer service, P&L management, and daily sales and KPI tracking.
- Drove E-Commerce growth from 10-40% of total sales over a one-year period through closer merchandising and forecasting alignment.
- Maintained positive comp performance during 5 out of 6 years while managing sales goals and store execution.
- Reduced shrink from +4% to +1% in one year by managing the target shrink reduction program and tightening controls.
- Earned the Customer Appreciation Award for strong KPI improvement and consistent guest-focused service.
Store Manager
CHICO'S FAS, INC.
05.2006 - 05.2012
- Advanced from Operations Manager to Store Manager while leading day-to-day store operations in a retail environment.
- Supported a top 5 volume store in a 900+ location chain through disciplined store management and execution.
- Delivered 10% total days sales volume by meeting personal sales quota and maintaining strong guest service.
- Drove positive comp growth for 5 out of 6 years through consistent forecasting and P&L management.
- Reinforced the company promise of providing the most amazing personal service across the customer experience.
- Applied merchandising discipline to support brand standards and maintain an inviting, sales-focused store presentation.
- Maintained consistent performance across a six-year tenure through reliable execution and steady store leadership.
Operations Manager
JCREW
05.2002 - 05.2006
- Managed hiring, interviewing, and training for associates, strengthening talent acquisition and workforce planning.
- Maintained visual merchandising standards across the store, aligning presentation with merchandising requirements.
- Improved guest relations through consistent KPI focus, supporting sales performance and store management priorities.
Store Manager
THE DISNEY STORE
01.1997 - 01.2002
- Managed $3-5M volume stores while directing daily operations and store performance.
- Led a team of +30 staff across sales floor coverage, scheduling, and day-to-day support.
- Opened the first new prototype store in Menlo Park, NJ, coordinating launch readiness and store setup.
- Applied P&L management and forecasting to balance staffing, merchandising, and operating priorities.
- Taught Disney values onstage and offstage to reinforce guest experience and team consistency.
- Coordinated merchandising decisions and store presentation to support brand standards and selling conditions.
- Maintained reliable, flexible support across daily retail demands and evolving store needs.
Education
Associate of Applied Science - undefined
Bergen Community College
Skills
Store management
P&L management
Merchandising
Forecasting
Retail management
Talent acquisition
Performance management
Workforce planning
Applicant tracking systems
Employer branding
Labor cost control
Succession planning
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
Authorized to work in the US for any employer
Timeline
School Door Security Monitor
TENAFLY BOARD OF EDUCATION
09.2022 - 06.2026
Teller Supervisor
PNC
05.2021 - 09.2022
Store Operations Manager/Talent Acquisition
IT'SUGAR
09.2019 - 05.2021
Store Manager
PIER 1 IMPORTS
10.2012 - 08.2019
Store Manager
CHICO'S FAS, INC.
05.2006 - 05.2012
Operations Manager
JCREW
05.2002 - 05.2006
Store Manager
THE DISNEY STORE
01.1997 - 01.2002
Associate of Applied Science - undefined
Bergen Community College