Steven Espino
Anaheim,CA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
10
10
years of professional experience
Work History
Insurance Agent
AAA Auto Club Of Southern California
11.2022 - Current
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Negotiated favorable terms for clients with carriers while maintaining strict adherence to underwriting guidelines for both Auto and Home insurance.
Sales Associate
Russell Westbrook Hyundai Of Anaheim
05.2021 - 11.2022
- Closed sales by overcoming objections, asking for sales, and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or SUV models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
Loan Consultant
New American Funding
09.2019 - 11.2020
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Recommended loan approvals and denials based on customer loan application reviews.
- Interviewed prospective customers to discuss financial goals and means surrounding Mortgage loans.
Sales Associate
TM Wireless Inc
05.2016 - 08.2019
- Helped customers find the right rate plan and cellular devices to fit their needs while also providing outstanding customer service and hitting my monthly sales quotas.
Office Associate
California Republic Bank Auto
05.2015 - 03.2016
- Handled customer credit dispute responses via mail & email.
- Kept track of invoices that were being processed for all departments.
Retail Sales Associate
Sears Holding Corps
02.2014 - 04.2015
- Was able to maintain and go over my sales quota every month by promoting our new products as well as our services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
High School Diploma -
Rancho Alamitos High School
Garden Grove, CA06.2014
Business Marketing and General Education
Santa Ana College
2014
Skills
- Professional demeanor
- Outgoing nature
- Competitive
- Conflict Resolution
- Consultative techniques
- Upselling strategies
- Retail Sales
- Tele-sales
Timeline
Insurance Agent
AAA Auto Club Of Southern California
11.2022 - Current
Sales Associate
Russell Westbrook Hyundai Of Anaheim
05.2021 - 11.2022
Loan Consultant
New American Funding
09.2019 - 11.2020
Sales Associate
TM Wireless Inc
05.2016 - 08.2019
Office Associate
California Republic Bank Auto
05.2015 - 03.2016
Retail Sales Associate
Sears Holding Corps
02.2014 - 04.2015
High School Diploma -
Rancho Alamitos High School
Business Marketing and General Education
Santa Ana College
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