Steven Estrada
Brooklyn,NY
Overview
35
35
years of professional experience
Work History
Mail Room Clerk
The Millenium Group
05.2023 - Current
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
Usher
Madison Square Garden, MSG
08.2016 - 04.2024
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Direct Support Professional
Heartshare Human Services Of NY
11.2017 - 04.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Warehouse Worker
Theatre Refreshment Company
12.2011 - 03.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Premium Services Representative
MetLife Stadium
08.2006 - 12.2015
- Handled sensitive client information with discretion while maintaining compliance with data privacy regulations.
- Coordinated closely with internal departments to ensure seamless delivery of services to premium clients.
- Streamlined the appointment booking process for increased efficiency and client convenience.
- Contributed to the development of new marketing strategies targeting high-value clientele for potential membership upgrades.
Fulfillment Coordinator
The Skin Cancer Foundation
04.2007 - 09.2011
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
- Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for the company.
- Increased pick-and-pack accuracy rates with thorough employee training and implementation of best practices.
- Collaborated with various departments to develop cross-functional teams focused on improving overall business performance.
Real Estate Appraiser
Mitchell, Maxwell And Jackson
01.2002 - 01.2007
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
Medical Records Clerk
Long Island Jewish Medical Center
08.1989 - 01.2002
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
High School Diploma -
St. John's University
Jamaica, NYSkills
- Problem-solving skills
- Handling and sorting mail
- Package handling
- Workplace Safety
- Microsoft Word
- Personal Care
- Direct Support
- Direct Care
- Special needs
- Photography
Timeline
Mail Room Clerk
The Millenium Group
05.2023 - Current
Direct Support Professional
Heartshare Human Services Of NY
11.2017 - 04.2023
Usher
Madison Square Garden, MSG
08.2016 - 04.2024
Warehouse Worker
Theatre Refreshment Company
12.2011 - 03.2017
Fulfillment Coordinator
The Skin Cancer Foundation
04.2007 - 09.2011
Premium Services Representative
MetLife Stadium
08.2006 - 12.2015
Real Estate Appraiser
Mitchell, Maxwell And Jackson
01.2002 - 01.2007
Medical Records Clerk
Long Island Jewish Medical Center
08.1989 - 01.2002
High School Diploma -
St. John's University