Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amanda Bustos

Irving,TX

Summary

CAREER OBJECTIVE Detail-oriented professional with 4+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage skills to successfully fill the Customer Service Representative role at company.

Overview

6
6
years of professional experience

Work History

Mail Room Clerk

Allstate Insurance Co
Irving, TX
03.2022 - Current
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Gel Fill Manufactoring

Mentor
irving, TX
10.2021 - Current
  • Collect GSL samples with proper corresponding label.
  • Accurately document work in progress
  • Fill shells with gel in a fast and timely manner
  • Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
  • Verify production output to prepare data for computer entry.

Customer Service Representative Agent

PLS Financial Institute
irving, TX
05.2021 - 11.2021
  • Providing outstanding customer service to ensure repeat business
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Using multiple computer applications to access information and process transactions
  • Maintaining a safe, organized, and clean environment

Customer Service Representative Agent

Cardinal CT
Fort Worth, TX
09.2019 - 02.2020
  • Verify glass orders
  • Enter glass dimensions, type, color and amount
  • Email customers to send order acknowledgement
  • Convert glass measurements to fit computer program
  • Answer emails and phone calls from smaller companies
  • Print and deliver shipment labels to warehouse for production

Front Desk Receptionist

Planet Fitness
Irving, TX
01.2019 - 12.2019
  • Greet guests in a friendly manner
  • Answer and transfer phone calls accordingly
  • Process payments
  • Activate and cancel contracts/ agreements

Front Desk Receptionist

Fitness Connection
Irving, TX
10.2016 - 06.2017
  • Answer multiple phone calls
  • Answer questions regards payments and memberships
  • Enter data into computer
  • Meet supplement sales quota
  • Greet guests

Center Representative

CSC
Fort Worth, TX
10.2015 - 01.2017
  • Fast paced working environment
  • Accurate data entry
  • Multi tasking and multi screen environment
  • Old phone transfer
  • Memorization of questions

Center Representative

DialogueDirect
Fort Worth, TX
04.2014 - 02.2015
  • Fast paced environment (roadside assistance)
  • Work multiple screens
  • Old and warm phone call transfers
  • Take debit/credit card payments
  • Answer phone and fill in data in a timely manner
  • Follow script verbatim

Education

SKILLSADDITIONAL SKILLSADDITIONAL SKILLS Active listener Leader Achiever Quick Problem Solver Time Management Interpersonal skills CUSTOMER SERVICE Data entry Good documentation practice MICROSOFT OFFICE MS OFFICE RECEPTIONIST RETAIL SALES Spanish CERTIFICATIONSCERTIFICATIONSCERTIFICATIONSCERTIFICATIONS CUSTOMER SERVICE (2 years) MICROSOFT OFFICE (Less than 1 year) RECEPTIONIST (2 years) MS OFFICE -

High School Diploma - undefined

EDUCATIONEDUCATIONEDUCATIONEDUCATION Irving High SchoolIrving High SchoolIrving High SchoolIrving High School, Bustos

Skills

  • Monthly Inventory
  • Project Requirements
  • Performance Goals
  • Inputting Claims
  • Arching Files
  • Accurate Documentation
  • Item Scanning
  • Team Goals
  • Handheld Scanners
  • Complex Problem-Solving

Additional Information

  • requestReferences available upon requestReferences available upon requestReferences available upon request

Timeline

Mail Room Clerk

Allstate Insurance Co
03.2022 - Current

Gel Fill Manufactoring

Mentor
10.2021 - Current

Customer Service Representative Agent

PLS Financial Institute
05.2021 - 11.2021

Customer Service Representative Agent

Cardinal CT
09.2019 - 02.2020

Front Desk Receptionist

Planet Fitness
01.2019 - 12.2019

Front Desk Receptionist

Fitness Connection
10.2016 - 06.2017

Center Representative

CSC
10.2015 - 01.2017

Center Representative

DialogueDirect
04.2014 - 02.2015

SKILLSADDITIONAL SKILLSADDITIONAL SKILLS Active listener Leader Achiever Quick Problem Solver Time Management Interpersonal skills CUSTOMER SERVICE Data entry Good documentation practice MICROSOFT OFFICE MS OFFICE RECEPTIONIST RETAIL SALES Spanish CERTIFICATIONSCERTIFICATIONSCERTIFICATIONSCERTIFICATIONS CUSTOMER SERVICE (2 years) MICROSOFT OFFICE (Less than 1 year) RECEPTIONIST (2 years) MS OFFICE -

High School Diploma - undefined

EDUCATIONEDUCATIONEDUCATIONEDUCATION Irving High SchoolIrving High SchoolIrving High SchoolIrving High School, Bustos

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