Steven Fichter

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Led the floor operations while overseeing a team of 50+ active employees and managing the experience of over 7000 guests in a single day.

• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.

• Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
• Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
• Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds and watering lawns for multiple 3000+ square foot homes.
• Utilized power tools safely, enabling efficient completion of various construction-related tasks while minimizing risk of injury or damage to property.

ns/ Oct 2018 to

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Worked with management team to implement proper division of responsibilities.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.

• Filled out inventory and production sheets and informed head baker of stock levels.
• Resolved customer concerns with positive approach and constructive strategies.
• Established merchandising, sales and profit objectives to drive business success.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.