Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Steven Fitta Jr

Cranston,RI

Summary

Store Manager with a proven track record, excelling in customer service and inventory management. Skilled in training and mentoring staff, fostering a positive team environment while resolving customer issues effectively. Recognized for enhancing operational efficiency and maintaining high standards in store operations.

Overview

14
14
years of professional experience

Work History

Store Manager

Eastside Enterprises
12.2015 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed 10+ store employees successfully in fast-paced environment
  • Assisted with hiring, training and mentoring new cashiers.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted many store managers with resolving issues at their location as they arose

Assistant Manager

Eastside Enterprises
06.2013 - 12.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Introduced new managers and cashiers to their daily tasks as a training location

Cashier

Eastside Enterprises
12.2010 - 06.2013
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor Of Science - Biology

Rhode Island College
Providence, RI

Bachelor Of Science - Biology

University of Rhode Island
Kingston, RI

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking
  • Store operations
  • Training and mentoring
  • Team leadership
  • Inventory management
  • Cash management
  • Computer literate

Accomplishments

2019 Gold Retailer of the Year - People Make the Difference Real (Shell) - Announced as the #1 Store in North America


2021 Gold Retailer - People Make the Difference Real (Shell) - Top 1% of North American Stores

Timeline

Store Manager

Eastside Enterprises
12.2015 - 03.2025

Assistant Manager

Eastside Enterprises
06.2013 - 12.2015

Cashier

Eastside Enterprises
12.2010 - 06.2013

Bachelor Of Science - Biology

Rhode Island College

Bachelor Of Science - Biology

University of Rhode Island

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Steven Fitta Jr