Steven Fletcher
Oradell,NJ
Summary
Experienced professional with a drive for service and guest relations, dedicated to going above and beyond to create unforgettable experiences. Known for building strong connections and adding a touch of creativity to delight customers
Overview
11
11
years of professional experience
Work History
Paraprofessional
Oradell Public School
12.2024 - Current
- Assists students who need special care.
- Will help students stay on track with schoolwork, read or write notes. Will also assist the teacher with any tasks within the classroom.
Sales Representative
Inogen
09.2022 - 07.2024
- Marketing and selling portable oxygen concentrators, demonstrating product knowledge and understanding of customer requirements
- Assisting customers in navigating insurance processes, facilitating a smoother and more accessible acquisition process.
- Managing incoming calls and inquiries with professionalism and efficiency, providing timely and accurate information
Customer Service Advocate
Carvana
10.2021 - 09.2022
- Safely operated a hauler to transport customer vehicles to and from designated locations, ensuring timely and secure delivery and pick up.
- Executed accurate completion of transaction paperwork, including documentation and customer signatures in compliance with company procedures and regulations.
Shuttle Driver
Sandpearl Resort
04.2019 - 10.2021
- Chauffeured resort guests to various destinations while providing exceptional service and assistance to enhance the overall guest experience.
Member Representative
AAA
10.2017 - 03.2019
- Demonstrated expertise in member services by effectively guiding and assisting members with membership renewals, modifications, and injuries, ensuring high levels of satisfaction and retention.
Cast Member
Walt Disney Company
01.2015 - 07.2017
- Successfully resolved guest inquiries and concerns to enhance overall guest experience and satisfaction.
- Adhered to Disney's high standards of service excellence and upheld the park's reputation for delivering exceptional guest service.
Education
Associate's Degree - Arts
College of Lake County
Skills
- Strong communication skills
- Organizational skills
- Salesforce
- Dayforce
- Workday
- Five9
- Excel
- Word
- Powerpoint
Websites
Timeline
Paraprofessional
Oradell Public School
12.2024 - Current
Sales Representative
Inogen
09.2022 - 07.2024
Customer Service Advocate
Carvana
10.2021 - 09.2022
Shuttle Driver
Sandpearl Resort
04.2019 - 10.2021
Member Representative
AAA
10.2017 - 03.2019
Cast Member
Walt Disney Company
01.2015 - 07.2017
Associate's Degree - Arts
College of Lake County
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