Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

STEVEN FLORES SMITH

McAllen,Texas

Summary

Highly motivated and performance driven with 10 plus years of experience working with people in different trades. Well known to adaptability and dedicated to produce results, safe working conditions and quality service. Main goal is to gain unlimited knowledge and experiences for the future. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated student interested in applying excellent communication and interpersonal skills to a career role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender/Barback

Hillbilly's
McAllen, TX
01.2023 - 11.2023
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.

Sanitation

Hill Country Waste Solutions
Spring Branch, Texas
08.2022 - 11.2022
  • Work thoroughly day by day and execute all safety procedures
  • Separate the loads of waste and recyclables
  • Directing the driver when pulling out and backing up onto traffic and directing the vehicles away from the dumping of can locations
  • Knowledge of standardized work routines used for manual tasks and operation of a solid waste compactor
  • Riding in the back of a garbage collection truck collecting solid waste and mesmerizing work routes
  • Checking operation components and safety conditions of the vehicle truck, make a report of any mechanical issue
  • Assist the driver with numerous tasks.
  • Ensured all safety procedures were followed while operating the truck.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Collected garbage from residential and commercial areas using a truck equipped with a mechanical arm.
  • Dumped containers completely, left customer's location clean and free of debris, securely closed containers and prevented containers from inhibiting traffic flow.

Bouncer/Barback

Harpers pub and Pizza Brick Oven
San Marcos, Texas
10.2020 - 06.2023
  • Developed strong relationships with customers through consistent interactions while providing excellent customer service.
  • Inspected IDs of all guests entering the establishment to verify age requirements.
  • Making certain that the establishment operate in orderly and secure manner
  • Patrol areas regularly and observe all patrons in the establishment
  • Stocking and supplying the bar area regularly, clean all areas
  • Process payment from customers, record and balance receipts and prepare cash deposits
  • Open and maintain tabs throughout the shift
  • Build a rapport with regular customers to create a positive atmosphere.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Greeted guests with friendliness and professionalism.
  • Successfully managed multiple tasks simultaneously while providing quality service.
  • Cleaned the bar area including counters, glasses, and utensils throughout shift.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Maintained high levels of alertness throughout shifts.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.

Lead Barback/Security Manager

The Marc
San Marcos, TX
09.2019 - 06.2022

  • Studied bartenders to learn recipes for different mixed cocktails.
  • Developed innovative strategies for increasing efficiency in the bar area.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Checked identification for each person purchasing alcohol.
  • Greeted guests with friendliness and professionalism.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Organized and restocked supplies for a smooth workflow during peak hours.
  • Assisted in the training of new barbacks and ensured that all safety protocols were followed.
  • Responded promptly to any complaints or issues from customers or staff members.
  • Making certain that the establishment operate in orderly and secure manner
  • Served as a link between the establishment and the local police officials in regard to unwanted visitors and disturbances.
  • Reviewed security practices prior to events and identified potential weaknesses.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Implemented an incident response process to ensure timely resolution of security issues.

Learning Ambassador

Amazon Warehouse
Austin, Texas
04.2019 - 12.2019
  • Helped implement standard testing procedures, significantly increasing productivity and reducing time to deployment
  • In essence, this position is saddled with responsibility of acting as the face of Amazon incorporation and promoting its products and services
  • Possesses superior knowledge of the product and services in this incorporation for the details, statistics, and testimonials that can support the product's information
  • Responsible for the organization and category of inventory products
  • Establish team building practice to enhance the workers connectivity with each other in order to increase productivity as a unit
  • Initiate support of the employee's needs and scheduling appointments.

Assistant Coach

South Texas Sports Institute
McAllen, Texas
05.2012 - 08.2016
  • Made complimentary and effective exercises for all the age groups involved with in this
  • Developed fresh scheduled activities that implement progressive techniques
  • Recruited, evaluated each attendant and lay out a training plan for the individual's goals
  • Able to keep up with clinic growth and expansion every term
  • Ensures the equipment and facilities are maintained and perform administrative duties
  • Assisting with budget preparations and the development of training plans
  • Monitoring and evaluating team performance
  • Facilitating and supervising training sessions and individual workouts
  • Organizing sport events and scheduling practice sessions
  • Fulfilling other duties as assigned by the head coach
  • Be encouraging and positive to the student-athletes' qualities and talent.

Education

High School Diploma -

Nikki Rowe High
McAllen, TX
05-2016

Some College (No Degree) - Exercise Science & Business Associates

Austin Community College
Austin, TX

Skills

  • Microsoft Office Specialist
  • Texas Alcoholic Beverage Commission Serve Alcohol in a business establishment
  • First Aid
  • Suggestive Selling
  • Creative Mixology
  • Bar Service Preparation
  • Cash and Credit Transactions
  • Inventory
  • Engaging Personality
  • Staff Management
  • Point of Sale Systems
  • Complex Problem-Solving
  • Team Training and Development
  • Outgoing Personality
  • Excellent Judgment

Affiliations

  • Art
  • Music
  • History
  • Film
  • Exercise
  • Cooking

Accomplishments

  • Collegiate Athlete 2016 & 2017

Certification

  • TABC
  • Food Handlers
  • Microsoft Specialist
  • CPR

Timeline

Bartender/Barback

Hillbilly's
01.2023 - 11.2023

Sanitation

Hill Country Waste Solutions
08.2022 - 11.2022

Bouncer/Barback

Harpers pub and Pizza Brick Oven
10.2020 - 06.2023

Lead Barback/Security Manager

The Marc
09.2019 - 06.2022

Learning Ambassador

Amazon Warehouse
04.2019 - 12.2019

Assistant Coach

South Texas Sports Institute
05.2012 - 08.2016

High School Diploma -

Nikki Rowe High

Some College (No Degree) - Exercise Science & Business Associates

Austin Community College

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STEVEN FLORES SMITH