Steven Fondacaro
Jensen Beach ,FL
Summary
Proven leader with a 14 year track record of increasing revenue and customer satisfaction at Comcast. Specializes in customer relationship management and account management, enhancing employee engagement, and driving sales growth. Excels in developing strategies that streamline operations and foster strong client relationships. Demonstrated aptitude and ability to lead successful teams and initiate departmental startups.
Overview
16
16
years of professional experience
Work History
Direct Sales Representative
Comcast
2008.08 - 2009.03
- Delivered compelling sales presentations D2D in residential market that highlighted key features of cable TV, internet and home security. m Also sold value and benefits of products or services, resulting in conversion from competitor.
- Met customers in homes and businesses to discuss and demonstrate products.
- Increased market share with effective prospecting and lead generation tactics.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Leveraged comprehensive understanding of product/service portfolio to craft tailored solutions addressing unique client needschallenges.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
Sales Supervisor, Direct Sales
Comcast
2009.03 - 2015.03
- Developed and implemented sales strategies to increase revenue.
- Provided comprehensive product training to new hires contributing to rapid integration into the sales team.
- Optimized sales processes by identifying bottlenecks and streamlining operations, ultimately increasing productivity.
- Streamlined internal communication processes by implementing a centralized information-sharing system, improving collaboration and reducing response times for customer inquiries (SFA).
- Developed incentive programs to motivate sales team members, resulting in increased productivity and revenue generation.
Manager, Community Account Representative (CAR)
Comcast
2015.03 - 2022.07
- Incepted, hired and managed #1 team in Florida for sales and satisfaction of Comcast TV, Internet, Home Security and Xfinity Mobile accounts
- Increased customer satisfaction team ratings through proactive and actionable resolutions to escalations, questions, concerns, or challenges with customer subscriptions.
- Ensured Team success maintaining positive, lucrative relationships in VIP Xfinity Communities
- Managed team via SFA for positive and productive customer interactions with optimal traceability.
Realtor
Real Estate Of Florida
2022.07 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- #1 Agent in office (out of 200 agents) 2022,2023
- Sold Real Estate in most communities in Martin, St Lucie, Indian River and Palm Beach counties
Education
Associate of Arts - Communications
Atlantic Community College
Atlantic City, NJ05.1988
Skills
- Award Winning Highly Effective Leader
- Start Up - CAR Department
- Customer and Employee Engagement
- Customer Relationship Management
- Account Management
Accomplishments
Built and managed #1 sales team in Florida
Award Winning Manager
Elite sales excellence winner 2012,2013,2015,2018,2021
Timeline
Realtor
Real Estate Of Florida
2022.07 - Current
Manager, Community Account Representative (CAR)
Comcast
2015.03 - 2022.07
Sales Supervisor, Direct Sales
Comcast
2009.03 - 2015.03
Direct Sales Representative
Comcast
2008.08 - 2009.03
Associate of Arts - Communications
Atlantic Community College
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