Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Steven Fontaine

Steven Fontaine

Thibodaux,LA

Summary

I am currently a Benefits Analyst at Hub International. I am a great people person. I am also great under pressure. I am looking to transition into a sales position. I will always be coachable and eager to learn, and most importantly will always go the extra mile. My passions are hanging out with family and friends, sports, music, and anything where I can express my competitive edge.

Overview

7
7
years of professional experience

Work History

Employee Benefits Analyst

HUB International Limited
Houma, LA
02.2023 - Current
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Gained extensive knowledge in data entry, analysis and reporting.

Server Shift Leader

Cristiano Restorante
11.2021 - Current
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.

Powder Coat Technician

Gulf Coast Powder Coating
05.2020 - 11.2021
  • Prepared parts for coating and followed all procedures regarding powder coating application.
  • Verified production workflow, quality parts and delivery met required timeframes.
  • Identified issues with paint viscosity and flow before projects were negatively affected.
  • Checked parts to verify attachment of correct identification.

Social Media Manager

The Wild Cajun Seafood
Fort Worth, TX
01.2020 - 07.2020
  • Designed and implemented social media strategies to align with business goals.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Analyzed and reported social media and online marketing campaign results.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.

Prep Cook

Song Phi Nong
08.2019 - 02.2020
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Lawn Care Worker

Angelo's Landscape Plus
05.2019 - 08.2019
  • Maintained various types of flower beds by removing spent flowers, pulling weeds and edging.
  • Evaluated status of lawn conditions and met directly with customers to create lawn care programs specific to needs and preferences.
  • Spread and applied mulch around flower beds to retain moisture in soil and suppress weeds.
  • Recommended tips for homeowners to help maintain yards and lawns such as proper mowing techniques, repairing bare spots on lawns and choosing correct seeds and fertilizers.

Catering Assistant

Belle Cosa Catering
01.2018 - 08.2018
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule to meet event needs.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Sales Representative

Cutco Cutlery
01.2016 - 05.2016
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Education

BBA - Marketing

Nicholls State University
Thibodaux, LA
12.2024

High School Diploma -

Vandebilt Catholic Highschool
Houma, LA
05.2018

Skills

  • Sales Expertise
  • Online Chat
  • Negotiation Tactics
  • Microsoft PowerPoint
  • Customer Needs Assessments
  • Schedule Management
  • Stress Tolerance
  • Adaptability and Dependability
  • Basic Math
  • Social Perceptiveness

Timeline

Employee Benefits Analyst

HUB International Limited
02.2023 - Current

Server Shift Leader

Cristiano Restorante
11.2021 - Current

Powder Coat Technician

Gulf Coast Powder Coating
05.2020 - 11.2021

Social Media Manager

The Wild Cajun Seafood
01.2020 - 07.2020

Prep Cook

Song Phi Nong
08.2019 - 02.2020

Lawn Care Worker

Angelo's Landscape Plus
05.2019 - 08.2019

Catering Assistant

Belle Cosa Catering
01.2018 - 08.2018

Sales Representative

Cutco Cutlery
01.2016 - 05.2016

BBA - Marketing

Nicholls State University

High School Diploma -

Vandebilt Catholic Highschool

Similar Profiles

CREATE PROFILE
Steven Fontaine