STEVEN FRAZIER
Summary
Dynamic Care Management Associate with a proven track record at Aetna, excelling in quality improvement and patient satisfaction. Skilled in problem-solving and collaboration, I effectively coordinated care plans and enhanced service delivery, ensuring seamless transitions for patients. Committed to leveraging community resources to optimize outcomes and foster strong relationships.
Overview
5
5
years of professional experience
Work History
Care Management Associate
Aetna
Rockwall, TX
11.2024 - 01.2026
- Coordinated care plans to optimize patient outcomes and enhance service delivery.
- Collaborated effectively across departments for scamless transitions between levels of care, ensuring continuity for patients moving through the healthcare system.
- Enhanced patient satisfaction with comprehensive assessments, timely interventions, and effective communication strategies.
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
Store Associate
CVS Pharmacy
TX
01.2023 - 11.2024
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Operated point-of-sale system efficiently, ensuring accurate transactions.
- Restocked merchandise on shelves, optimizing product placement for visibility.
Account Manager
Yelp
Dallas, TX
03.2022 - 12.2022
- Managed client accounts, ensuring optimal service delivery and satisfaction.
- Developed tailored marketing solutions to enhance customer engagement and retention.
- Conducted regular performance reviews, identifying growth opportunities for clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Sales Associate
Orangetheory Fitness
Dallas, TX
09.2020 - 03.2022
- Delivered exceptional customer service to enhance shopping experiences and drive sales growth.
- Assisted in maintaining store appearance and merchandising standards to attract customers and optimize sales.
- Engaged with customers to understand their needs, providing tailored product recommendations.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
Education
High School Diploma -
Rockwall Heath High School
Heath, TX06.2011
Skills
- Quality improvement
- Community resources awareness
- Customer service
- Policy compliance
- Teamwork and collaboration
- Problem-solving
- Adaptable and flexible
Timeline
Care Management Associate
Aetna
11.2024 - 01.2026
Store Associate
CVS Pharmacy
01.2023 - 11.2024
Account Manager
Yelp
03.2022 - 12.2022
Sales Associate
Orangetheory Fitness
09.2020 - 03.2022
High School Diploma -
Rockwall Heath High School