Jorge Escobar
Miami,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Care Management Associate
Careplus Medicare Advantage
Miami, FL
10.2019 - Current
- Enhanced patient satisfaction with comprehensive assessments, timely interventions, and effective communication strategies.
- Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
- Improved patient outcomes by implementing individualized care plans and coordinating with interdisciplinary teams.
- Developed strong relationships with patients and families to provide compassionate care that meets their unique needs.
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
Patient Financial Services Representative
Miami Cancer Institute
Miami, FL
12.2017 - 10.2019
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
Direct Sales Team Leader
Assurant
11.2014 - 11.2017
- Monitored inventory levels closely, working with supply chain partners to ensure timely replenishment of stocks as needed for uninterrupted sales operations.
- Continuously evaluated market conditions, adjusting sales strategies accordingly to maintain a competitive edge in the industry.
- Mentored new hires, ensuring their smooth integration into the team and providing ongoing support for professional development.
- Established strong relationships with key clients, securing long-term partnerships and repeat business opportunities.
- Resolved conflicts within the team swiftly when necessary while upholding mutual respect and professional boundaries.
- Increased sales by implementing effective team strategies and setting clear performance goals.
- Collaborated with marketing department to develop targeted campaigns for maximum reach and conversion rates.
Sales Manager
Allstate Corp
Miami, FL
05.2011 - 11.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Sales Manager
AT&T
06.2000 - 05.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
High School Diploma -
University of Miami School For Applied Technology
Miami, FL05.1996
Skills
- Care Planning
- Quality Improvement
- Progress Monitoring
- Policy compliance
- Insurance understanding
- Networking and Outreach
- Problem-Solving
- Critical Thinking
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
Care Management Associate
Careplus Medicare Advantage
10.2019 - Current
Patient Financial Services Representative
Miami Cancer Institute
12.2017 - 10.2019
Direct Sales Team Leader
Assurant
11.2014 - 11.2017
Sales Manager
Allstate Corp
05.2011 - 11.2014
Sales Manager
AT&T
06.2000 - 05.2011
High School Diploma -
University of Miami School For Applied Technology