Steven Garza
Working Lead
Anaheim,CA
Summary
Over ten years of experience in various leadership roles, both in training and in leading teams. Able to pivot from one task to another as needed and improvise solutions for unforeseen challenges. Always looking for new ways to improve the effectiveness and efficiency of operations. Independent worker but also works well in a team environment.
Overview
2026
2026
years of professional experience
Work History
Working Lead and Trainer
RT&P, The Walt Disney Company
3 2022 - Current
- Core Lead at Simba parking lot
- Working Lead for Trams, Crew, and for Special Events
- Coordinate with other areas to better the guest experience
- Resolve conflicts or other issues that may arise
- Ensure that operations run smoothly and step in where/when needed
- Train cast members, setting them up for success per the Operational Guidelines
- Coach cast members on the best course of action for better performance and work ethics that uphold the company’s 5 keys
- Identified and recommended Cast for key positions in leadership roles
- Promote a positive work environment through open communication and recognition of excellent performance
Night Ops Dept. Supervisor
Lowe’s Home Improvement
06.2018 - 12.2022
- Delegated responsibilities to staff/team members
- Lead special projects
- Received and unloaded merchandise for the store
- Trained and mentored new employees to ensure a healthy work environment
- Operated and trained employees in the use of large power equipment (i.e., forklift, ETC)
- Guest service
Team Leader
Disney Store
11.2012 - 01.2018
- Stock and Sales Team Lead
- Opened and close store while maintaining accurate cash register and safe
- Entered, received and processed shipment
- Trained new cast members providing continuous guidance as needed
- Resolved any guest concerns that arose
- Hosted and organized special events to ensure a richer guest experience
- Kept both stage and backstage organized and stocked
Sales Support
Victoria’s Secret
12.2007 - 08.2013
- Trained new employees
- Keep back organized and stocked
- Maintained and organized product in the store
- Reset store
- Guest service.
Education
Associates of Communication -
El Camino College
Torrance, CA 01.2014 - 12.2017
High School Diploma -
Pacific Lutheran High School
Torrance, CA 05.2001 -
Skills
Windows based programs
New Store Setups
Retail Operations
Public speaking
Operate power equipment
Timeline
Night Ops Dept. Supervisor
Lowe’s Home Improvement
06.2018 - 12.2022
Associates of Communication -
El Camino College
01.2014 - 12.2017
Team Leader
Disney Store
11.2012 - 01.2018
Sales Support
Victoria’s Secret
12.2007 - 08.2013
High School Diploma -
Pacific Lutheran High School
05.2001 -
Working Lead and Trainer
RT&P, The Walt Disney Company
3 2022 - Current
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
FRANCESCA FASCETTIFRANCESCA FASCETTI
Senior Manager, Scripted Development at Disney+ / The Walt Disney CompanySenior Manager, Scripted Development at Disney+ / The Walt Disney Company
Niranjana N TNiranjana N T
Channel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney StarChannel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney Star