Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
AssistantManager
Steven Gifford

Steven Gifford

GRANVILLE,OH

Summary

Dynamic Sales Manager recognized for delivering outstanding results through strategic sales planning and market analysis. Expertise in customer relationship management coupled with strong negotiation and communication skills has consistently driven team performance, achieving and surpassing sales targets.

Overview

32
32
years of professional experience

Work History

Sales Manager

One United Global
Columbus, United States
06.2017 - Current
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Ensured compliance with state laws governing health insurance coverage.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.

Call Center Supervisor

One United
03.2015 - 01.2017
  • Implemented a cutting-edge call center performance tracking system and CRM
  • Delivered a substantial 25% boost in customer satisfaction scores
  • Achieved an impressive 20% reduction in average call handling time
  • Developed and executed a successful customer service training program, resulting in a 15% increase in first call resolution and a noteworthy 10% rise in customer retention rates
  • Managed a high-performing team of 50 call center agents, maintaining a 95% employee satisfaction rate and consistently surpassing departmental performance targets

Life & Health Insurance Agent

Eclick
Galion, OH
03.2010 - 03.2015
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Resolved customer complaints regarding service issues or billing disputes promptly.
  • Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
  • Developed appropriate quotes based on risk information.
  • Conducted Phone, in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

  • Responded to inquiries and explained product features and service advantages to potential customers.

TeleSales Agent

Apex Mortgage TeleSales
Columbud, Ohio
03.2005 - 03.2010
  • Located and suggested loan packages that met client needs and priorities.
  • Addressed and resolved applicant and borrower queries throughout the loan cycle.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Educated clients on the implications of changes in mortgage rates.
  • Complied applications and paperwork and double-checked for accuracy.
  • Utilized CRM systems to effectively manage client interactions and follow-ups.
  • Prepared and reviewed loan agreements to ensure accuracy and completeness.

Military

United States Marines
02.1993 - 01.2002
  • Oversaw daily operations and guided training programs for 100 MECEP/ROTC participants at The Ohio State University.
  • Exemplified leadership through a decade of dedication.
  • Exercised balanced leadership, merging firmness with fairness.
  • Uphold strict adherence of training programs to Marine Corps regulations.
  • Developed a skilled and efficient team.
  • Gained recognition as an experienced and professional military leader.

Education

Military College Prep - Chemistry, Physics, Calculus, College English

Broadened Opportunity For Officer Selection BOOST
Newport, RI
06-2010

Some College (No Degree) - Business, Management, Marketing & Related Support Services

The Ohio State University
Columbus, OH

Skills

  • Leadership
  • Solution selling
  • Key account development
  • Sales operation
  • Sales team training
  • Sales presentation
  • KPI analysis
  • Salesforce
  • Sales forecasting
  • Goal setting
  • Exceeds sales goals
  • Continuous improvements
  • Verbal and written communication
  • Lead generation
  • Sales expertise
  • Sales presentations
  • Sales operations

Websites

Affiliations

  • Lifting Weights & Working out
  • Playing the Drums Professionally and listening to music
  • Love working on my lawn. Never thought I would say that growing up.
  • I have three dogs and they are awesome.
  • I attend church and I fear my God.

Timeline

Sales Manager

One United Global
06.2017 - Current

Call Center Supervisor

One United
03.2015 - 01.2017

Life & Health Insurance Agent

Eclick
03.2010 - 03.2015

TeleSales Agent

Apex Mortgage TeleSales
03.2005 - 03.2010

Military

United States Marines
02.1993 - 01.2002

Military College Prep - Chemistry, Physics, Calculus, College English

Broadened Opportunity For Officer Selection BOOST

Some College (No Degree) - Business, Management, Marketing & Related Support Services

The Ohio State University

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Steven Gifford