STEVEN GILBERT
Grand Rapids
Summary
Operations professional with comprehensive experience in retail management. Known for optimizing store efficiencies and improving customer satisfaction. Reliable team collaborator with focus on achieving operational goals and adapting to dynamic environments.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager of Operations
Golf Galaxy
11.2020 - Current
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
Assistant Golf Professional
Boulder Creek Golf Club
01.2005 - Current
- Oversee the entire golf operation, including: staffing of cart attendants and starters and rangers, along with the registration of day to day golfers
- Other duties include: maintaining weekly golf leagues with over 400 participants: meeting with sales representatives from the golf industry for future product ordering; entering and merchandising all products and equipment in the golf shop; individual golf instruction to players of all levels; oversee junior golf league and clinics
Assistant Golf Professional
Country Club of Lansing
01.2003 - 01.2005
- Ran all aspects of an award winning golf shop with over $500,000 sales annually
- Assisted in the buying of merchandise for the golf shop
- Also gave individual golf lessons and ran junior and corporate golf clinics
Education
Associate in Arts -
Muskegon Community College
Muskegon, MI01.1992
Skills
- Relationship building and management
- Operations
- Customer experience
- Store operations
Timeline
Assistant Store Manager of Operations
Golf Galaxy
11.2020 - Current
Assistant Golf Professional
Boulder Creek Golf Club
01.2005 - Current
Assistant Golf Professional
Country Club of Lansing
01.2003 - 01.2005
Associate in Arts -
Muskegon Community College
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