Steven Gonzales
Houston
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 6 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Helpful professional commended as valuable team player with expertise in installation and Programming. Ready to bring 6 years of relevant work experience to new position in HVAC industry in Houston or surrounding area.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
7
7
years of professional experience
Work History
HVAC Systems Technician III
Johnson Controls
09.2021 - Current
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving through technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Read and redline Submittals and other Job documents.
- Review items for potential change orders.
- Provide knowledge and details to manage sub-contractors on projects.
- Program equipment as well as make changes if need be to programs based on field verification.
- Perform functionality tests on field devices and other Johnson Controls products including third party devices such as ABB, Danfoss and Yasakawa.
HVAC Technician/ Installer
S N T Technologies
02.2017 - 09.2021
- Installed new heating, ventilation, and air conditioning devices in commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Managed projects and oversaw job progress as well as managing small manned crews.
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Installed components to improve HVAC system performance.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Worked overtime, holidays and weekends to accommodate company needs.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Education
Associate of Applied Science - Welding Engineering
San Jacinto College District
Pasadena, TX12.2014
Skills
- User Training
- System Installation
- Operations Monitoring
- OSHA Compliance
- Customer Service
- Quality Control
- Issue Analysis
- System Troubleshooting
- Performance Improvement
- Installation and Repair
- Customer Interaction
- Multitasking and Organization
- Attention to Detail
- Written/Verbal Communication
- Relationship Building
- Power Tools and Equipment
Timeline
HVAC Systems Technician III
Johnson Controls
09.2021 - Current
HVAC Technician/ Installer
S N T Technologies
02.2017 - 09.2021
Associate of Applied Science - Welding Engineering
San Jacinto College District
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