Proven track record showcasing expertise in complex system troubleshooting and customer engagement. Demonstrates exceptional technical documentation skills and a goal-oriented approach. Known for efficiently coordinating multi-faceted projects and fostering team cohesion, significantly enhancing operational efficiency and security protocols.
• Coordinate and resolve conflicts with our several ground stations, including hardware replacement and acquisitions via cleared channels..
• Complete scheduled projects on time, knowing the different messaging schemes, their priority, and routing them accordingly.
• Interact and coordinate with several customers and peers, ensuring communication messaging procedures are done correctly, and motivation within the workplace is pristinely established.
• Provided application support and troubleshooting for complex software application issues.
• Monitoring alarms and cameras, and documenting important information in the daily operations log
• Dispatching the ADF Security Rover in response to daily tasks and emergency situations
• Acting as the 911 operator for the ADF Site compound and managing incoming calls, directing personnel as necessary
• Being familiar with Lenel and its use in my role
• Communicated concerns and information to supervisor for remediation and support.
• Created and maintained strong relationships with staff, customers and stakeholders.
• Enforced corporate policies and procedures in compliance with applicable laws and regulations.