Steven Gonzalez
New York,NY
Summary
Eager to learn and become a well-rounded professional. Ideal jobs: IT Help Desk Specialist, Aircraft Avionics Mechanic.
Overview
10
10
years of professional experience
Work History
Front Desk Help Desk Specialist
NYC College of Technology
Brooklyn
- Assisted students accessing their MyAccess, Blackboard, and Outlook Live student accounts
- Troubleshooted any technical issues related to the phone, internet or in person
- Analyzed specific issues students were having to identify issues occurring on the internet or apps
- Enforced windows update schedule on 12 PC’s.
Line Service Technician
FlexJet
White Plains, NY
07.2022 - Current
- Assisted in marshaling incoming aircraft into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Streamlined refueling processes for increased efficiency and reduced downtime between flights.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
Inventory Specialist
Best Buy
New York
04.2019 - 09.2020
- Received and shipped merchandise to/from store and stocked merchandise in the warehouse
- Applied security tag to product and move it to the sales floor
- Packaged merchandise for shipment and completed bill of lading for transfers.
Explorer
NYPD Explorers
Bronx
01.2015 - 01.2019
- Volunteer Work
- Military style drilling
- NYPD Cadet’s style training.
Cashier
El Progreso Wine’s and Liquor’s
Bronx
06.2015 - 06.2017
- Handle’s cash transactions
- Responsible for stocking merchandise and handling liquor cost
- Knowledgeable in POS and NYC Lottery machines
- Responsible for the cleanliness of all areas.
Welding’s Assistant
B.A.N Iron Work CORP.
Bronx
- 01.2016
- Assist production workers by performing duties requiring less skills
- Supplying and holding hazardous materials and tools
- Cleaning work areas and equipment.
Education
NYC College of Technology
Comprehensive Model School Project 327
06.2016
Skills
- Fully bilingual in Spanish and English
- Hardware Troubleshooting & Repairs
- Software Troubleshooting
- Customer Service
- CPR Certified
Timeline
Line Service Technician
FlexJet
07.2022 - Current
Inventory Specialist
Best Buy
04.2019 - 09.2020
Cashier
El Progreso Wine’s and Liquor’s
06.2015 - 06.2017
Explorer
NYPD Explorers
01.2015 - 01.2019
Front Desk Help Desk Specialist
NYC College of Technology
Welding’s Assistant
B.A.N Iron Work CORP.
- 01.2016
NYC College of Technology
Comprehensive Model School Project 327