Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Gonzalez

New York,NY

Summary

Eager to learn and become a well-rounded professional. Ideal jobs: IT Help Desk Specialist, Aircraft Avionics Mechanic.

Overview

10
10
years of professional experience

Work History

Front Desk Help Desk Specialist

NYC College of Technology
  • Assisted students accessing their MyAccess, Blackboard, and Outlook Live student accounts
  • Troubleshooted any technical issues related to the phone, internet or in person
  • Analyzed specific issues students were having to identify issues occurring on the internet or apps
  • Enforced windows update schedule on 12 PC’s.

Line Service Technician

FlexJet
07.2022 - Current
  • Assisted in marshaling incoming aircraft into designated parking areas, facilitating efficient use of limited space resources.
  • Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
  • Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
  • Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
  • Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
  • Streamlined refueling processes for increased efficiency and reduced downtime between flights.
  • Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.

Inventory Specialist

Best Buy
04.2019 - 09.2020
  • Received and shipped merchandise to/from store and stocked merchandise in the warehouse
  • Applied security tag to product and move it to the sales floor
  • Packaged merchandise for shipment and completed bill of lading for transfers.

Explorer

NYPD Explorers
01.2015 - 01.2019
  • Volunteer Work
  • Military style drilling
  • NYPD Cadet’s style training.

Cashier

El Progreso Wine’s and Liquor’s
06.2015 - 06.2017
  • Handle’s cash transactions
  • Responsible for stocking merchandise and handling liquor cost
  • Knowledgeable in POS and NYC Lottery machines
  • Responsible for the cleanliness of all areas.

Welding’s Assistant

B.A.N Iron Work CORP.
- 01.2016
  • Assist production workers by performing duties requiring less skills
  • Supplying and holding hazardous materials and tools
  • Cleaning work areas and equipment.

Education

NYC College of Technology

Comprehensive Model School Project 327
06.2016

Skills

  • Fully bilingual in Spanish and English
  • Hardware Troubleshooting & Repairs
  • Software Troubleshooting
  • Customer Service
  • CPR Certified

Timeline

Line Service Technician

FlexJet
07.2022 - Current

Inventory Specialist

Best Buy
04.2019 - 09.2020

Cashier

El Progreso Wine’s and Liquor’s
06.2015 - 06.2017

Explorer

NYPD Explorers
01.2015 - 01.2019

Front Desk Help Desk Specialist

NYC College of Technology

Welding’s Assistant

B.A.N Iron Work CORP.
- 01.2016

NYC College of Technology

Comprehensive Model School Project 327
Steven Gonzalez