Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Gould

Texas City,TX

Summary

Professional technician with strong background in cable installation and maintenance. Demonstrates solid expertise in troubleshooting, configuring, and optimizing systems to ensure efficient service delivery. Known for collaborative approach and adaptability to changing conditions, ensuring reliable performance and successful project completion. Skilled in customer interaction, problem-solving, and technical installation processes, driving consistent and high-quality results.

Overview

31
31
years of professional experience

Work History

Comtech 4 Advance

Prestige Worldwide
01.2025 - Current
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • use Tech 360 for activation
  • Install coax cable/ phone and fiber
  • Worked effectively in fast-paced environments.

Comtech 4 Advance

Comcast Cable Company
05.2007 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility..
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Install coax cable, phone and fiber
  • Knowledge of Tech 360 for activation of equipment
  • experienced with fiber fusion (splicing)
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.

Cable Installer

Gulf Coast Cable and Communications
01.1995 - 05.2007
  • Improved customer satisfaction by providing efficient and professional cable installation services.
  • Collaborated with team members to complete large-scale installation projects within tight deadlines.
  • Streamlined the installation process through effective communication with dispatchers, supervisors, and other team members as needed.
  • Adhered to safety protocols during installations, ensuring a secure work environment for both employees and customers.
  • Ran coax cable, phone lines and internet
  • Reduced installation errors by carefully following guidelines and best practices for cable placement and connection.

Education

High School Diploma -

Texas City High School
Texas City, TX

Skills

  • System repairs
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Cable splicing expertise
  • Ladder safety awareness
  • Troubleshooting skills
  • Network troubleshooting
  • Attention to detail mastery
  • Customer service

Timeline

Comtech 4 Advance

Prestige Worldwide
01.2025 - Current

Comtech 4 Advance

Comcast Cable Company
05.2007 - 01.2025

Cable Installer

Gulf Coast Cable and Communications
01.1995 - 05.2007

High School Diploma -

Texas City High School

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