Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Allbee

Kelso,WA

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

35
35
years of professional experience

Work History

Cable Technician Level 4

Xfinity/Comcast
04.1996 - 06.2020
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.

Lead Technician

A-Marv's Small Engine Repair
04.1994 - 04.1996
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Adhered to established policies and standards to safely complete projects.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Maintained accurate records of malfunctions, installations and service calls according to factory specs and guidelines.
  • Fostered relationships with internal and external customers.
  • Tested components and systems to evaluate performance and identify concerns.
  • Monitored and enforced safety measures to mitigate hazards.
  • Managed, fixed and maintained up-to-date knowledge on chain saws, lawn mowers and small engines.

Active Duty Enlisted Soldier

US Army
04.1985 - 04.1993
  • Secured and protected military property, assets, and personnel.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Operated and maintained armored vehicles.
  • Risk-assessed environments and implemented appropriate security measures.
  • Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
  • Relayed crucial information and coordinated operations using radio communications equipment.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Provided professional reconnaissance and security support during varied operations.
  • Responded calmly and professionally to chemical, biological and nuclear threats.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Maintained required level of proficiency in use of firearms.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Responded to and assisted in medical emergencies.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Oversaw utilities manual records to perform stock control and accounting duties.
  • Worked weekends and long hours in deployed locations to complete while deployed out of country..
  • Upheld US Army dress and appearance regulations for professional appearance.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.

Education

High School Diploma -

East Mont High School
East Wenatchee, WA
06.1985

Skills

  • Service Records
  • Client Support
  • Communications Expertise
  • Technical Order Interpretation
  • Maintaining Components
  • Construction Operations
  • Remote Programming
  • Theater Systems
  • New Installations
  • System Repairs
  • Diagnostic Procedures
  • Repair Customer Systems
  • Telecommunications Systems
  • Field Measurements
  • Vehicle Maintenance
  • Proper Equipment Usage
  • Device Configuration
  • Pole Jacks
  • Hand and Power Tools
  • Customer Relations Understanding
  • Safe Equipment Handling
  • Equipment Demonstration
  • Safety Protocols
  • Reading Comprehension
  • Training Junior Team Members
  • Edging and Mounting
  • Troubleshooting Abilities
  • Installing and Repairing Equipment
  • Company Standards
  • Using Instruments
  • Cabling Layouts
  • Structured Cabling
  • Social Perceptiveness
  • Customer Education

Timeline

Cable Technician Level 4

Xfinity/Comcast
04.1996 - 06.2020

Lead Technician

A-Marv's Small Engine Repair
04.1994 - 04.1996

Active Duty Enlisted Soldier

US Army
04.1985 - 04.1993

High School Diploma -

East Mont High School

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Terry Allbee