Jaquile Baird
Upper Marlboro,MD
Summary
Determined with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cable Technician
Capital Technology LLC
District Of Columbia , DC
02.2024 - Current
- Prepared reports summarizing project progress and results for management review.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
Concierge
Capitol Concierge
Columbia , MD
08.2018 - Current
- Ensured that all customer complaints were addressed in a timely fashion.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
Education
Bachelor of Science - Computer Science
Bowie State University
Bowie, MD05-2026
Skills
- Emergency Management
- Device configuration
- Cable arrangements
- Electrical Troubleshooting
- Technical Support
- System repairs
- Service Calls
- Service records
- Customer Service
Certification
- CompTia A+
- CompTia Network+
- CompTia Security+ (Expecting 09/24)
- MS900 (Expecting 09/24)
- AZ900 (Expecting 10/24)
- Jamf100 (Expecting 10/24)
- ITLv4 (Expecting 10/24)
Timeline
Cable Technician
Capital Technology LLC
02.2024 - Current
Concierge
Capitol Concierge
08.2018 - Current
Bachelor of Science - Computer Science
Bowie State University
- CompTia A+
- CompTia Network+
- CompTia Security+ (Expecting 09/24)
- MS900 (Expecting 09/24)
- AZ900 (Expecting 10/24)
- Jamf100 (Expecting 10/24)
- ITLv4 (Expecting 10/24)
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