Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Server

Steven Graham

Naples,FL

Summary

My family has been in the food and beverage business for over 30 years and currently owns a restaurant. In which I have worked many positions. From busser working my way up to back of the house manager. Each position has taught me a new skill and I have enjoyed working with many people in the food and beverage industry.

Overview

6
6
years of professional experience

Work History

Restaurant Expo Manager

Joe's Diner
Naples, Florida
10.2020 - Current
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Server

Joe's Diner
Naples, Florida
05.2021 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Restaurant Busser

Joe's Diner
Naples, Florida
08.2016 - 07.2019
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.

Church Volunteer During Hurricane Irma

St. Peter The Apostle Catholic Church
Naples, FL
08.2017 - 09.2017
  • Greeted guests with bulletins, directions and friendly conversation.
  • Prepared meals for church members and guests for funerals or special events.
  • Collected offerings during services and secured cash against loss.

Education

Bachelor of Arts - History And Economics

University of South Florida
Tampa, FL
12.2023

Skills

  • Money Handling
  • Managing Deliveries
  • Investigating Complaints
  • Anticipating Problems
  • Guest Relations
  • Customer Retention
  • Customer Service Best Practices
  • Team Player

Languages

Italian
Elementary

Additional Information

I traveled to Italy this summer were i had a chance to embrace different cultures and history. In addition I enjoy the discipline of weightlifting and nutrition.

Timeline

Server

Joe's Diner
05.2021 - Current

Restaurant Expo Manager

Joe's Diner
10.2020 - Current

Church Volunteer During Hurricane Irma

St. Peter The Apostle Catholic Church
08.2017 - 09.2017

Restaurant Busser

Joe's Diner
08.2016 - 07.2019

Bachelor of Arts - History And Economics

University of South Florida

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