Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Steven Graham

Hagerstown,MD

Summary

Dynamic professional with a strong background in customer service and inventory management at Carrier Enterprise. Achieved Top Performer in Overall Sales-2023 by utilizing problem-solving skills to improve client relations and increase revenue. Expertise in inventory control, cash handling, and team management, leading to enhanced operational efficiency and profitability. Recognized for dedication and ability to multitask effectively in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Counter Representitive

Carrier Enterprise
Frederick, MD
06.2021 - Current
  • Supported branch manager with daily operations, preparing for independent store management.
  • Contributed to expanding sales network while enhancing client relations and loyalty.
  • Maintained inventory levels to improve service speed and customer satisfaction.
  • Achieved recognition as Top Performer in Overall Sales for 2023.
  • Recognized as Top Performer in Overall Margin Dollars for 2023.
  • Assisted customers in locating products throughout the store.
  • Collaborated with supervisors to devise strategies for boosting sales revenue through promotions.

Counter Representitive I

Ferguson HVAC Supply
White Plains, MD
02.2019 - 06.2021
  • Led team of counter associates and warehouse employees, driving branch revenue growth.
  • Ensured compliance with company regulations while enhancing profitability.
  • Managed multiple tasks simultaneously in a fast-paced environment.
  • Participated in training sessions for new products and services to enhance team knowledge.

Assistant Branch Manager

United refrigeration
Alexandria, VA
10.2016 - 02.2019
  • Facilitated revenue growth and profitability through support of branch manager's initiatives.
  • Implemented refrigerant tracking system to maintain accurate cycle counts.
  • Ensured accurate inventory record keeping to minimize losses and overages during audits.
  • Directed staff operations to promote efficient branch functionality.
  • Identified and addressed improvement opportunities within branch environment.

Education

Certificate - Cybersecurity

College of Southern Maryland
La Plata, MD
06.2019

Certificate - Communications

Montgomery College
Rockville, MD
08.2010

Skills

  • Empathy and customer care
  • Inventory management
  • Customer service
  • Data analysis
  • Vendor relations
  • Problem-solving and resolution
  • Adaptability and quick learning

Certification

  • EPA Type I
  • EPA Type II
  • Cybersecurity

References

References available upon request.

Timeline

Lead Counter Representitive

Carrier Enterprise
06.2021 - Current

Counter Representitive I

Ferguson HVAC Supply
02.2019 - 06.2021

Assistant Branch Manager

United refrigeration
10.2016 - 02.2019

Certificate - Cybersecurity

College of Southern Maryland

Certificate - Communications

Montgomery College

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