Steven Hankins
Wichita,KS
Summary
Seasoned Specialist offering 28 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Line Service Specialist
Bombardier Learjet
Wichita , KS
10.1993 - 03.2021
- Towed and fueled aircrafts
- Handled customer affairs from the mechanic staff to owner/operators of aircrafts
- Drove the customer service vehicle
- Ran the operations of the customer service lobby
Education
General Airframe And Powerplant - Airframe and Powerplant
WATC
Wichita, KS05-1993
Skills
- Root Cause Analysis
- Supply Management
- Quality Assurance
- Emergency Response
- Customer Relations
- Maintenance and repair
- Relationship Building
- Professionalism
- Analytical Skills
- Experience in leadership
Certification
- General certificate
- Airframe Certificate
- Powerplant Certificate
- Airframe and Powerplant License
Timeline
Line Service Specialist
Bombardier Learjet
10.1993 - 03.2021
General Airframe And Powerplant - Airframe and Powerplant
WATC
- General certificate
- Airframe Certificate
- Powerplant Certificate
- Airframe and Powerplant License
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