Steven Hansen
Bloomington,IL
Summary
Analytical Underwriter with expertise in the area of PLCC Auto. Skilled in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
8
8
years of professional experience
Work History
Underwriter
State Farm Auto
08.2023 - Current
- Reviewed applicant information thoroughly, ensuring proper identification of potential risks and adherence to company guidelines
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines
- Collaborated with agents to develop customized insurance policies, meeting specific client needs.
Cares Center Specialist II
State Farm Fire and Casualty
12.2021 - 08.2023
- High level communications with State Farm Agents and their customers while providing quality documentation and achieving first contact resolution in a fast-paced environment
- Proficiency navigating multiple systems such as ConnecZ as well as various State Farm internal resources
- Consistently achieves metrics within goal while keeping a focus on improving the customer experience.
Assistant Regional Manager
Jersey Mikes
06.2021 - 11.2021
- Assisted with the hiring and training of new employees developing their skills
- Controlled cost and expenditure through analysis of appropriate purchasing and inventory
- Supervised crew and shift leaders maintaining the highest standards in quality service and cleanliness with a constant focus on profitability.
Collector
Midwest Electronics Gaming LLC.
08.2020 - 06.2021
- Operated and maintained a company vehicle driving approximately 1000 miles a week
- Serviced video gambling terminals throughout central Illinois assuring they were functional
- Documented all repairs and payments in a company portal upholding high communication.
Recruiter
Aerotek
01.2020 - 05.2020
- Executed strategic recruitment plans aligning with company recruitment strategies
- Facilitated a full-cycle recruitment process across all business lines and sourced candidates through proven recruitment channels
- Met weekly metrics by completing more than 200 outbound calls and 10 candidate interviews.
Assistant Manager
Rainstorm Car Wash
10.2016 - 10.2019
- Used interpersonal skills to become a top monthly subscription salesperson
- Led and evaluated on the job training for new and current employees on a regular basis
- Ensured car wash met quality and safety standards.
Education
B.S. - History and Political Science
Illinois State University
01.2019
Chartered Property Casualty Underwriter (CPCU)
The Institutes
In Progess Skills
- Leadership experience and skills through previous job functions and roles within various organizations
- Team oriented showing willingness to complete side by sides and mentorships for peers in the PLCC
- Customer focused always finding ways to delight the customer and provide worldclass service
- Adapability and learning agility proven by being a high performer in both the service and underwriting roles on top of an always changing insurance industry
Timeline
Underwriter
State Farm Auto
08.2023 - Current
Cares Center Specialist II
State Farm Fire and Casualty
12.2021 - 08.2023
Assistant Regional Manager
Jersey Mikes
06.2021 - 11.2021
Collector
Midwest Electronics Gaming LLC.
08.2020 - 06.2021
Recruiter
Aerotek
01.2020 - 05.2020
Assistant Manager
Rainstorm Car Wash
10.2016 - 10.2019
Chartered Property Casualty Underwriter (CPCU)
The Institutes
B.S. - History and Political Science
Illinois State University
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