Steven Hassell
Oklahoma City,OK
Summary
Comfortable and confident individual possessing strong networking and communication skills. Proven track record of success in satisfying customers and clients through exceptional service. Extensive experience in customer service, sales and management.
Personally a creative, energetic and refreshing extrovert. Passion for brainstorming and working with others. Adaptable and dynamic.
Overview
12
12
years of professional experience
Work History
Rural Carrier Associate
USPS, United States Postal Service
12.2023 - 10.2024
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
Assistant Store Manager
Hideaway Pizza
03.2020 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Lead Bartender
Hideaway Pizza
07.2018 - 03.2020
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Took 50+ customer orders daily and capitalized on opportunities to sell special beverage and food options
- Upsold daily specials and beverage promotions to exceed daily sales goals
Server
Hideaway Pizza
06.2016 - 07.2018
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Customer Service Specialist
JCPenney
01.2013 - 06.2016
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
Sales Associate
JCPenney
01.2013 - 07.2013
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained records related to sales, returns and inventory availability
- Tracked stock using company inventory management software
Education
Bachelor of Arts - Public Relations With Emphasis in Advertising
University Of Oklahoma
Norman, OK12.2018
Skills
- Sales experience
- Quick learner
- Creative problem solving
- Relationship building
- Customer service
- Campaign development
Accomplishments
- 3 time JcPenney Associate of the Month
- Participated in JcPenney's Corporate nationwide training videos as lead actor playing Cashier, Customer Service roles
- Traveled and aided Hideaway Pizzeria in training staff for the opening of two separate stores out of state as a Server
- Regularly top the monthly Hideaway Tip % chart
- Modeled for Oklahoma City Community College advertisements that regularly appear in ads on campus, billboards, Will Rodgers Airport and their website
- Son to a Military Family who resided in Europe for the first 8 years of my life
- Music plays a huge role in my life as does other art
- Traveling and experiencing other cultures is a passion of mine
- Fluent in English / German
- German-American
Timeline
Rural Carrier Associate
USPS, United States Postal Service
12.2023 - 10.2024
Assistant Store Manager
Hideaway Pizza
03.2020 - 06.2023
Lead Bartender
Hideaway Pizza
07.2018 - 03.2020
Server
Hideaway Pizza
06.2016 - 07.2018
Customer Service Specialist
JCPenney
01.2013 - 06.2016
Sales Associate
JCPenney
01.2013 - 07.2013
Bachelor of Arts - Public Relations With Emphasis in Advertising
University Of Oklahoma
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