Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

STEVEN HATFIELD

FL

Summary

Accomplished technology leader with 22+ years of experience aligning technology with business strategy. Leads high-performing technology teams to deliver innovative digital customer experiences on resilient, large-scale systems. Builds and maintains strong working relationships with business partners. Recognized problem solver, communicator, and manager who influences strategic decision-making and achieves desired business outcomes. Notable strengths include software engineering expertise, client relationship management, and exceptional written and verbal communication skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Head of Client Services USA

Celer Technologies
02.2021 - 11.2024
  • Celer FX and Crypto products
  • Manage and implement new client expectations on all Celer FX and Crypto products
  • Lead support teams for clients to adjust Liquidity, fill rate, and development effort to improve the product with new features and capabilities
  • Configuring multi-cloud software for running on Google with tools and Kafka messages that are populated in MySQL for Grafana dashboards
  • Provide oversight for the team through scope definition, design reviews, change management procedures, and operational readiness testing
  • Accountable for managing “follow the sun” 24/5 production support
  • Team Lead on all new and exciting Clients
  • On-board and Support new FIX sessions and connectivity
  • Guide the teams through troubleshooting and issue resolution on live, high volume trading system components (including systems, goggle cloud network, and Java software)
  • Recruited and in-sourced engineering talent in the North America region
  • Built, maintained, and configured new Crypto trading platform using Talos connections to different exchanges
  • Thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly


Business Analyst Expert

Citigroup
03.2020 - 02.2021
  • Citi-ICG-Technology
  • Led engineering teams to deliver numerous high priority projects on time and to quality standards for this major banking client
  • Improved data structure by developing a new application built on Python that resulted in the improvement of regulatory reporting integrity for capital markets business
  • Provided oversight for several critical applications Anti-Money-Laundering, and risk to ensure that they remained in compliance with all Regulatory Requirements


VP of FX Client Services/Operations

Cantor Fitzgerald/ Lucera
06.2014 - 03.2020
  • Trading and Risk Application
  • Managed 1st and 2nd level support teams for new in-house proprietary Trading and Risk Application for all external clients/prime brokers
  • Led teams through the creation and execution of full test suite cases for new development builds on our uat/dev system
  • Consistently met established SLAs for external clients for incident and problem management, and ensured teams were able to effectively troubleshoot and resolve issues in a timely manner
  • Drove root cause analysis activities and ensured that solutions were implemented to prevent events from recurring
  • Initiated improvements to the developer experience leading to more streamlined operations of our trading software system


AVP EFX Support Engineer

Bank of America/Merrill Lynch
12.2012 - 05.2014
  • EFX electronic trading platform
  • New York region manager of all Production and UAT Systems for the EFX electronic trading platform, supporting all FX products including Spot, Forwards, and Swaps
  • Established and maintained strong relationships with senior on-boarding contacts at various platinum clients
  • Served as a senior escalation point for managing issues through to resolution


AVP E-Rates Technical Account Manager

State Street Global Markets (Currenex)
12.2010 - 12.2012
  • FX, IR Swaps, Futures and Cash Government Bonds
  • Managed client integration FIX onboarding processes for all new and existing FX, IR Swaps, Futures and Cash Government Bonds
  • Developed numerous services on Soap UI for XML using web service java APIs for Trade Capture Reports to and from clients
  • Led teams with Perl, and Shell scripts for tasks to compare data, gather specific data, and other assorted jobs across the production servers


Principle Software Engineer

Instinet LLC
02.2009 - 12.2010

Sr. Software Support Engineer

Citigroup
06.2006 - 12.2008

Education

BS - Security Management

John Jay College of Criminal Justice
New York, NY
05-2014

AS - Security Management

John Jay College of Criminal Justice
New York, NY
05-2008

Skills

  • Time management skills
  • Clear communication skills
  • Analytical mindset
  • Meeting facilitation
  • Problem-solving abilities
  • Multitasking
  • Business Analysis
  • Cross-functional team leadership

Certification

  • Studying for AWS Cloud Practitioner exam
  • Introduction to Perl, Learning Tree International, New York, NY
  • Introduction to Java, Ocean County College, Toms River, NJ

References

Available on request

Timeline

Head of Client Services USA

Celer Technologies
02.2021 - 11.2024

Business Analyst Expert

Citigroup
03.2020 - 02.2021

VP of FX Client Services/Operations

Cantor Fitzgerald/ Lucera
06.2014 - 03.2020

AVP EFX Support Engineer

Bank of America/Merrill Lynch
12.2012 - 05.2014

AVP E-Rates Technical Account Manager

State Street Global Markets (Currenex)
12.2010 - 12.2012

Principle Software Engineer

Instinet LLC
02.2009 - 12.2010

Sr. Software Support Engineer

Citigroup
06.2006 - 12.2008

BS - Security Management

John Jay College of Criminal Justice

AS - Security Management

John Jay College of Criminal Justice

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