STEVEN HATFIELD
FL
Summary
Accomplished technology leader with 22+ years of experience aligning technology with business strategy. Leads high-performing technology teams to deliver innovative digital customer experiences on resilient, large-scale systems. Builds and maintains strong working relationships with business partners. Recognized problem solver, communicator, and manager who influences strategic decision-making and achieves desired business outcomes. Notable strengths include software engineering expertise, client relationship management, and exceptional written and verbal communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Client Services USA
Celer Technologies
London, England
02.2021 - 11.2024
- Celer FX and Crypto products
- Manage and implement new client expectations on all Celer FX and Crypto products
- Lead support teams for clients to adjust Liquidity, fill rate, and development effort to improve the product with new features and capabilities
- Configuring multi-cloud software for running on Google with tools and Kafka messages that are populated in MySQL for Grafana dashboards
- Provide oversight for the team through scope definition, design reviews, change management procedures, and operational readiness testing
- Accountable for managing “follow the sun” 24/5 production support
- Team Lead on all new and exciting Clients
- On-board and Support new FIX sessions and connectivity
- Guide the teams through troubleshooting and issue resolution on live, high volume trading system components (including systems, goggle cloud network, and Java software)
- Recruited and in-sourced engineering talent in the North America region
- Built, maintained, and configured new Crypto trading platform using Talos connections to different exchanges
- Thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly
Business Analyst Expert
Citigroup
Tampa, USA
03.2020 - 02.2021
- Citi-ICG-Technology
- Led engineering teams to deliver numerous high priority projects on time and to quality standards for this major banking client
- Improved data structure by developing a new application built on Python that resulted in the improvement of regulatory reporting integrity for capital markets business
- Provided oversight for several critical applications Anti-Money-Laundering, and risk to ensure that they remained in compliance with all Regulatory Requirements
VP of FX Client Services/Operations
Cantor Fitzgerald/ Lucera
NY, USA
06.2014 - 03.2020
- Trading and Risk Application
- Managed 1st and 2nd level support teams for new in-house proprietary Trading and Risk Application for all external clients/prime brokers
- Led teams through the creation and execution of full test suite cases for new development builds on our uat/dev system
- Consistently met established SLAs for external clients for incident and problem management, and ensured teams were able to effectively troubleshoot and resolve issues in a timely manner
- Drove root cause analysis activities and ensured that solutions were implemented to prevent events from recurring
- Initiated improvements to the developer experience leading to more streamlined operations of our trading software system
AVP EFX Support Engineer
Bank of America/Merrill Lynch
New York, USA
12.2012 - 05.2014
- EFX electronic trading platform
- New York region manager of all Production and UAT Systems for the EFX electronic trading platform, supporting all FX products including Spot, Forwards, and Swaps
- Established and maintained strong relationships with senior on-boarding contacts at various platinum clients
- Served as a senior escalation point for managing issues through to resolution
AVP E-Rates Technical Account Manager
State Street Global Markets (Currenex)
12.2010 - 12.2012
- FX, IR Swaps, Futures and Cash Government Bonds
- Managed client integration FIX onboarding processes for all new and existing FX, IR Swaps, Futures and Cash Government Bonds
- Developed numerous services on Soap UI for XML using web service java APIs for Trade Capture Reports to and from clients
- Led teams with Perl, and Shell scripts for tasks to compare data, gather specific data, and other assorted jobs across the production servers
Principle Software Engineer
Instinet LLC
New York, NY
02.2009 - 12.2010
Sr. Software Support Engineer
Citigroup
New York, NY
06.2006 - 12.2008
Education
BS - Security Management
John Jay College of Criminal Justice
New York, NY05-2014
AS - Security Management
John Jay College of Criminal Justice
New York, NY05-2008
Skills
- Time management skills
- Clear communication skills
- Analytical mindset
- Meeting facilitation
- Problem-solving abilities
- Multitasking
- Business Analysis
- Cross-functional team leadership
Certification
- Studying for AWS Cloud Practitioner exam
- Introduction to Perl, Learning Tree International, New York, NY
- Introduction to Java, Ocean County College, Toms River, NJ
References
Available on request
Timeline
Head of Client Services USA
Celer Technologies
02.2021 - 11.2024
Business Analyst Expert
Citigroup
03.2020 - 02.2021
VP of FX Client Services/Operations
Cantor Fitzgerald/ Lucera
06.2014 - 03.2020
AVP EFX Support Engineer
Bank of America/Merrill Lynch
12.2012 - 05.2014
AVP E-Rates Technical Account Manager
State Street Global Markets (Currenex)
12.2010 - 12.2012
Principle Software Engineer
Instinet LLC
02.2009 - 12.2010
Sr. Software Support Engineer
Citigroup
06.2006 - 12.2008
BS - Security Management
John Jay College of Criminal Justice
AS - Security Management
John Jay College of Criminal Justice