Steven Hawthorn
Sales Representative
Columbus,NJ
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled at demonstrating products and closing sales with tenacious and driven approach. Robust clinical background utilizing multiple products within the Orthopedic industry.
Overview
27
27
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Joint Replacement Representative
Stryker Orthopedics
06.2012 - Current
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Trauma Sales Representative
Stryker Orthopedics
05.2004 - 06.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Surgical Technologist
Underwood Memorial Hospital
12.1996 - 05.2004
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Delivered exemplary assistance and support to surgeons.
- Maintained specialty equipment, implant, and instrumentation inventories.
Education
High School Diploma -
Gateway Regional High School
Woodbury Heights, NJ06.1995
Selling Skills-Growing The Business
Dale Carnegie Course
Mannington NJCustomer Centric Selling Skills
Stryker Orthopedics
Mahwah, NJSurgical Technology
University of Medicine And Dentistry of New Jersey
Gloucester County College 09.1995 - 06.1996
Skills
- Pro Tools
- Customer Retention Abilities
- Performance Improvement
- Buyer Seller Agreements
- Microsoft Access
- Post-Sales Support
- Persuasive Techniques
- Product and Service Knowledge
- Sales Expertise
- Technological Knowledge
- Product Promotion
- Consulting with Customers
- Expense Reporting
- Quotas and Goals
- Client Development and Retention
Accomplishments
- Achieved Robotic training by completing Mako Robotic certification program with accuracy and efficiency.
Certification
- Mako Robotic Certification, Stryker Orthopedics - November 2020-present
Timeline
Joint Replacement Representative
Stryker Orthopedics
06.2012 - Current
Trauma Sales Representative
Stryker Orthopedics
05.2004 - 06.2012
Surgical Technologist
Underwood Memorial Hospital
12.1996 - 05.2004
Surgical Technology
University of Medicine And Dentistry of New Jersey
09.1995 - 06.1996
High School Diploma -
Gateway Regional High School
Selling Skills-Growing The Business
Dale Carnegie Course
Customer Centric Selling Skills
Stryker Orthopedics
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