Steven Hay

• Delivered packages efficiently to residential and commercial locations.
• Ensured compliance with safety regulations during all delivery activities.
• Operated delivery vehicle safely while navigating various routes.
• Loaded and unloaded packages, ensuring proper handling techniques were applied.
• Maintained accurate records of deliveries and vehicle inspections.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Transported and safely delivered items to prevent damage or loss.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Navigated routes with relevant map programs and GPS systems.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Performed pre-trip inspections of delivery vehicle according to company guidelines.

• Monitored inmate behavior and ensured compliance with facility rules.
• Conducted routine inspections of cells and common areas for safety.
• Responded to incidents, utilizing de-escalation techniques to manage conflicts.
• Prepared detailed reports on daily activities and incidents for review.
• Maintained security equipment and ensured proper functioning throughout the facility.
• Assisted in inmate transportation for court appearances and medical appointments.
• Provided support during emergency situations, ensuring safety of all individuals involved.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Inspected cells and conducted random searches of common areas.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Supervised inmates during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
• Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
• Detected potential threats and quickly defused conflicts.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
• Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
• Received property from incoming inmates, provided receipts and inspected items for contraband.
• Conducted headcounts to ensure that all inmates were accounted for.
• Operated security control systems to monitor entrances, exits, and movement within the facility.
• Provided first response medical care in emergency situations until professional medical staff could take over.
• Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
• Inspected locks, window bars, doors, and security systems to support escape prevention.
• Counseled inmates and responded to legitimate questions, concerns and requests.

Submitted and filled out state documents each day

Participated in five man cell extraction team when ordered to

Followed orders from all Ranking Officials

Managed high profile inmates

Managed Inmates on Death Row in maximum security penitentiary

• Developed strong relationships with clients to understand their needs.
• Conducted product demonstrations to showcase features and benefits.
• Collaborated with team members to strategize sales initiatives.
• Resolved customer complaints promptly to enhance satisfaction.
• Answered inquiries from prospective customers regarding features of products and services offered.