Steven Heemaneth
Conroe,TX
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Overview
16
16
years of professional experience
1
1
Certification
Work History
SC Ops Assoc. Supervisor
Pepsi Bottling Group
Conroe, TX
02.2020 - Current
- Provided guidance and direction to team members on daily tasks.
- Maintained consistent communication with all levels of staff, ensuring that expectations were met.
- Conducted regular performance reviews for assigned employees.
- Resolved customer inquiries and complaints in a timely manner.
- Supervised daily activities of assigned personnel to ensure proper functioning of operations.
- Tracked employee attendance records, vacation requests, overtime hours worked .
- Managed budgeting processes for departmental expenses such as payroll, supplies .
- Monitored employee productivity to provide constructive feedback and coaching.
Department Supervisor
Home Depot
Conroe, TX
03.2018 - 01.2020
- Developed and implemented departmental policies and procedures.
- Supervised 20 employees in Customer service and Lumber department and delegated each one with tasks and responsibilities.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Lead Installer/Trainer
Apollo Retail Specialists
Conroe, TX
11.2014 - 02.2018
- Created detailed installation plans for new projects while ensuring customer satisfaction.
- Analyzed project requirements to determine the best approach for successful implementation of new systems or services.
- Assisted in the development of training materials for technicians on proper installation procedures.
- Maintained inventory records for all hardware components used during installations.
- Participated in code reviews and provided feedback on improvements needed in existing systems.
- Conducted post-installation inspections to ensure accuracy of work performed by technician teams.
- Removed systems and fixtures to prepare for replacements.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
Squad Leader/Unit Field Trainer
United States Army
Fort Hood, TX
06.2007 - 11.2014
- Provided guidance to subordinate personnel on tactical operations and training.
- Trained squad members in the use of small arms, crew served weapons, and demolitions.
- Supervised maintenance of weapons, equipment, and vehicles.
- Assessed performance of individual soldiers within the squad.
- Conducted risk assessments for all proposed missions or exercises.
- Maintained communication with higher headquarters throughout mission duration.
- Oversaw daily command for squad of 8 soldiers, demonstrating strong moral character, intellect and respect.
Education
Bachelor of Science - Early Childhood Education
05.2010
Skills
- Business Development
- Strategic Planning
- Staff Management
- Operations Management
- Inventory Control
- Goal-Oriented
- Waste Reduction
- Business Planning
- Schedule & calendar planning
- Investigating discrepancies
Certification
- OSHA 30
- Powered Equipment Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SC Ops Assoc. Supervisor - Pepsi Bottling Group
02.2020 - Current
Department Supervisor - Home Depot
03.2018 - 01.2020
Lead Installer/Trainer - Apollo Retail Specialists
11.2014 - 02.2018
Squad Leader/Unit Field Trainer - United States Army
06.2007 - 11.2014
Central Texas College - Bachelor of Science, Early Childhood Education