Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Certification
Timeline
Generic

STEVEN HITZEMANN

Wheaton,IL

Summary

Seasoned professional with a robust background in Customer Technical Service over many technologies, showcasing a blend of technical expertise (SAP, Sun Match, G7 ) and exceptional problem-solving abilities. Proven track record in enhancing press room productivity and solving press issues.

Past experience in management provide skills to lead a force of professionals as well as nurture and provide guidance to the new generation of Technical Customer Service recruits .

Overview

40
40
years of professional experience
1
1
Certification

Work History

Customer Technical Service

Sun Chemical
St Charles, IL
01.2010 - Current
  • Part of the CTS organization since its inception.
  • Mastered a variety of technologies beyond the initial specialization of conventional and UV shifted technologies.
  • Managed initial time-tracking Excel program for CTS workforce. (pre Salesforce)
  • Key role in numerous new customer transitions. PCA, Chicago, IL, Columbus, IN, and Zumbiel, Hebron, Kentucky.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
  • Contributed innovative ideas and solutions to enhance customer performance and outcomes. ex. Change the ink sequence to eliminate recurring print issues on the job. Changing to a different fountain solution to reduce downtime.
  • Assisted new team members by sharing job-related insights. Suggesting a list of questions to ask during first calls to unfamiliar technology.

Color Matching Supervisor

Sun Chemical
01.2005 - 01.2009
  • Manager of the color matching/technical group consisting of nine employees after the Sunchemical, Kohl, and Madden Coats merger.
  • Investigate customer complaints with lab testing and provide a written report.
  • On a team that wrote work instructions for testing equipment and SOPs during the Sun Chemical, Coates, and Kohl & Madden merger.
  • A member of the SAP implementation team for St. Charles. Working on the weekend to transfer work to the new system.
  • SAP power user. Responsible for formula entry and modifications, work instructions, testing methods, and raw material data for many ink lines across North America.
  • Provided technical service calls to local accounts.

Quality Control Manager/Lab Manager

Kohl & Madden
Elk Grove, USA
01.1996 - 01.2004
  • Moved from in-plant to QC Manager to improve productivity and the rejection rate of inks.
  • Elevated to Overall Lab Manager position in 2000.
  • Coordinated activities and responsibilities for a group of twelve employees.
  • Lab manager duties included monitoring incoming raw material, customer technical service visits, and formulating ink lines.
  • Conducted internal audits to ensure compliance with ISO 9001 standards.

In Plant Technician

Graphic Color
06.1986 - 01.1996
  • Provided service to a demanding in plant; consisting of seven presses running 24/7, color matching 20 - 25 colors a week and mixing 50 – 90 colors a week
  • Developed expertise in troubleshooting press and ink challenges.

Production

Graphic Color
12.1984 - 06.1986
  • Ink Production, Night Shift Supervisor, Quality Control Technician

Education

Associate in Arts -

College of Dupage
Glen Ellyn, IL

NAPIM Introduction To Ink -

NAPIM
Lehigh, PA

Skills

  • G7 Expert
  • Sheetfed
  • Heatset
  • UV Sheetfed
  • Letterpress
  • UV Flexo NT&L
  • Aqueous & UV Coatings
  • Metal Deco 2 and 3 piece
  • Corrugated
  • Water Flex
  • Fountain Solutions
  • Screen
  • Six Sigma
  • Lean
  • Kepner-Trego
  • Word
  • Excel
  • PowerPoint
  • QA Master
  • Color Cert
  • Sun Match
  • SAP Proficency
  • Motivated problem solver
  • Customer-driven

References

  • Steven Miller, Commercial Manager, Sun Chemical, 630-587-5231
  • Pete Bosque, Field Product Manager, Sun Chemical, 630-587-5267
  • Doug Koland, CTS, Sun Chemical, 612-558-0143
  • Robert Spahn, Financial Representative, Northwestern Mutual, 630-458-7019

Volunteer Experience

Glen Ellyn Girls Softball,President 5 years . Setting budgets for 12 travel teams and community house league. Glen Ellyn Girls Softball Youth Umpire program, Manager 8 years . Coordinating 60 junior umpires. 

Glen Ellyn Girls softball, Tournament Director 6 years. Coordinating 100+ team tournament. Setting budget for organization's biggest fundraiser of the year.

Certification

  • G 7 Expert

Timeline

Customer Technical Service

Sun Chemical
01.2010 - Current

Color Matching Supervisor

Sun Chemical
01.2005 - 01.2009

Quality Control Manager/Lab Manager

Kohl & Madden
01.1996 - 01.2004

In Plant Technician

Graphic Color
06.1986 - 01.1996

Production

Graphic Color
12.1984 - 06.1986

Associate in Arts -

College of Dupage

NAPIM Introduction To Ink -

NAPIM

Similar Profiles

CREATE PROFILE
STEVEN HITZEMANN