Steven Ho
Wichita,United States
Summary
Dedicated and professional Specialist with extensive expertise and a results-oriented approach. Prepared to bring skills to the role and effectively manage tasks to support organizational goals. Through collaborative efforts and adaptive strategies, strives for seamless operations and consistent outcomes. Recognized for excellent communication and analytical skills, enabling enhancement of operational processes through effective problem-solving techniques. Demonstrates a track record of fostering team collaboration and ensuring project success, making a valuable asset to any organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tactical Power Generation Specialist
Kansas Army National Guard
08.2022 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Manager of Operations
Dolphin Restaurant
11.2023 - Current
- Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
- Fostered collaboration among departments for improved communication and teamwork.
- Enhanced operational workflows by identifying bottlenecks and streamlining procedures.
- Formulated actionable plans to achieve operational objectives and enhance competitive advantage.
- Provided exceptional customer service to drive satisfaction.
Customer Engineer
Vertiv
07.2023 - 12.2023
- Performed routine maintenance and repairs on Uninterruptible Power Supplies
- Diagnosed mechanical issues using diagnostic tools and equipment to identify the root cause of problems
- Repaired or replaced faulty components such as power supplies, batteries, power floats
Education
Bachelor of Science - Criminal Justice
Wichita State University
Wichita, KS04-2028
Technical school - Mechanical Engineering
US Army Ordnance School
Fort Lee, VA05.2023
Skills
- Customer service
- Quality Improvement
- Tactical Roadmapping
- Advanced Problem Solving
- Root Cause Identification
- Technical troubleshooting
- Knowledge sharing
- Customer support
- Remote support
- Teamwork
- Teamwork and collaboration
Certification
- Army Advanced Individual Training, 05/2023.
- OSHA 10, 04/2023, Present
- Army Basic Combat Training, 03/2023
- Network Pro, 05/2021, Present
- Secret Clearance
Personal Information
Title: Specialist
Military Service
Army National Guard, United States, Specialist, 08/2022, Present
Awards
Certificate of Achievement, I received this award for being a representative for US ARMY EQUAL OPPORTUNITIES PROGRAM
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Manager of Operations
Dolphin Restaurant
11.2023 - Current
Customer Engineer
Vertiv
07.2023 - 12.2023
Tactical Power Generation Specialist
Kansas Army National Guard
08.2022 - Current
- Army Advanced Individual Training, 05/2023.
- OSHA 10, 04/2023, Present
- Army Basic Combat Training, 03/2023
- Network Pro, 05/2021, Present
- Secret Clearance
Bachelor of Science - Criminal Justice
Wichita State University
Technical school - Mechanical Engineering
US Army Ordnance School
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