Steven Hoang
Houston
Summary
Dynamic professional with a proven track record at Top Cindy Nails, adept in customer relations and data entry. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining operations. Demonstrates strong organization and verbal communication skills, with a commitment to continuous learning and improvement. Achieved significant increases in efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Receptionist
Top Cindy Nails
01.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Server
Jinya, Ramen Bar
05.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
EMT Student
Cypress Creek EMS
08.2018 - 06.2020
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Increased patient comfort during transport by providing compassionate care and addressing individual needs.
Tutor
AP-SAT Tutorial
06.2018 - 08.2018
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX06-2026
High School Diploma -
Carl Wunsche Sr. High School
Houston, TX06-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Server
Jinya, Ramen Bar
05.2022 - 07.2022
Receptionist
Top Cindy Nails
01.2020 - Current
EMT Student
Cypress Creek EMS
08.2018 - 06.2020
Tutor
AP-SAT Tutorial
06.2018 - 08.2018
Bachelor of Science - Biology
University of Houston
High School Diploma -
Carl Wunsche Sr. High School
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