Tuyet My Truong
Temple,CA
Summary
Business owner with over 6 years of experience in salon management and strong background in IT support. Skilled in operational management, financial oversight, and strategic planning. Proficient in POS systems, IT infrastructure, and technical support. Experienced in marketing, staff training, and regulatory compliance. Known for exceptional customer service, business growth, and efficient technology integration.
Overview
4
4
years of professional experience
Work History
Manager
Top Nails and Spa
08.2022 - Current
- Recruited, trained, and supervised staff. Conducted performance evaluations and provided feedback.
- Ensured a clean and safe environment in compliance with regulations.
- Addressed client needs and resolved issues to ensure high satisfaction.
- Developed and executed marketing strategies to boost visibility and attract clients.
- Managed client relationships and utilized feedback for service improvement.
- Managed and maintained POS systems for sales transactions and inventory tracking.
- Deployed and managed salon management software to streamline operations, including appointment scheduling and client records.
- Managed software updates, resolved software conflicts, and provided technical support to address system issues and improve performance.
Business Owner/Operator
Magic Nails
04.2020 - 05.2022
- Oversaw daily salon operations, including scheduling, staff coordination, and inventory control.
- Managed budgeting, payroll, and vendor payments. Conducted financial reporting and analysis.
- Conducted market research and developed strategic plans for growth.
- Implemented and maintained salon management software and POS systems.
- Secured and managed client and business data.
- Oversaw IT equipment maintenance and troubleshooting.
- Provided IT support and staff training on technology use.
Intern- IT Support
Auto Tags
05.2020 - 04.2021
- Supported office operations by managing paperwork, scheduling appointments, and facilitating communication between departments.
- Performed data entry, updated records, and processed transactions with high accuracy.
- Managed and maintained IT equipment, including desktops, laptops, printers, and peripherals, conducting repairs and upgrades.
- Assisted in creating and maintaining technical documentation and user guides to improve clarity and accessibility.
Education
Bachelor of Science - Information Science And Technology
Pennsylvania State University
PA05.2021
Skills
- Sales & Marketing
- Communication
- Management
- Research Report
- Business Planning
- Data Analysis
- Customer Service
- MS Word, Excel
- Powerpoint
- Adobe Photoshop
- Web design
- Video Edit
Languages
Vietnamese
Native or Bilingual
Timeline
Manager
Top Nails and Spa
08.2022 - Current
Intern- IT Support
Auto Tags
05.2020 - 04.2021
Business Owner/Operator
Magic Nails
04.2020 - 05.2022
Bachelor of Science - Information Science And Technology
Pennsylvania State University
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