Steven Hocker
Riviera Beach
Summary
Golf industry professional with robust expertise in private club operations and guest services. Focused on delivering exceptional member experiences through personalized support, strategic course management, and collaboration with golf operations staff. Strong relationship-building skills foster lasting connections with golfers of all skill levels.
Overview
21
21
years of professional experience
Work History
Caddie/Outside Services
Lost Tree Club
North Palm Beach
12.2025 - 05.2026
Golf Caddie
Eagle Springs Golf Club
Edwards
06.2021 - 09.2023
- Delivered exceptional service to members and guests at premier golf facilities.
- Built long-term relationships with members through personalized on-course support and attention to detail.
- Provided strategic course-management guidance including yardage calculations, club selection, green-reading, and weather assessment.
- Maintained pace of play and ensured adherence to club standards, golf etiquette, and tournament procedures.
- Collaborated with golf operations staff to support daily club activities and special events.
Golf Caddie
Whisper Rock Golf
Scottsdale
01.2015 - 12.2022
Golf Staff, Outside Services
The Boulders - A Waldorf Astoria Resort
Scottsdale
11.2010 - 07.2015
- Managed daily outside golf operations including cart fleet, practice facilities, bag handling, and player services.
- Coordinated with golf professionals and resort staff to ensure seamless guest experiences.
- Assisted with tournament preparation, event execution, and member outings.
- Trained and supervised outside-service personnel on service standards and operational procedures.
- Recognized for delivering exceptional guest satisfaction in a luxury resort environment.
Professional Golfer
Professional Golfer on Mini Tour Circuit
Scottsdale
11.2010 - 07.2015
- Gateway Tour, Pepsi Tour
Assistant Golf Pro – Pro Shop
Brookfield Country Club
Roswell
05.2010 - 11.2010
- Promote the golf course to attract new players and increase membership.
- Assisted with ordering, receiving, stocking, and pricing merchandise to ensure optimal shop operations.
- Assisted with daily golf shop operations, tournament administration, and member services.
Instructor
Dave Anderson, PGA Professional Junior Golf Clinics
Atlanta
06.2005 - 09.2010
- Coached chipping and putting techniques for junior golfers (ages 4–15), emphasizing fundamentals and sportsmanship.
Sales Associate - Accessories & Golf Department
PGA Tour Super Stores
Atlanta
12.2007 - 03.2008
- Engaged customers to identify needs and recommended golf equipment, apparel, and accessories, enhancing their purchasing experience.
- Provided detailed product knowledge and personalized service to foster customer relationships and encourage repeat business.
- Supported inventory management and visual merchandising to maintain an organized and appealing sales floor.
Sales Associate - Accessories & Golf Department
PGA Tour Super Stores
Atlanta
12.2006 - 02.2007
- Delivered in-depth product knowledge and personalized service to build rapport and drive repeat business.
- Engaged with customers to assess needs and recommend golf equipment, apparel, and accessories, enhancing customer satisfaction and driving sales.
- Coordinated inventory management, restocking, and visual displays to maintain organized sales floor, improving customer experience and product accessibility.
Education
Bachelor of Science - Sports Management, Marketing
University of West Georgia
Carrollton, GA05-2010
Skills
- Caddie program operations
- Member and guest relations
- Golf instruction and player development
- Tournament and event support
- Pace of play management
- Customer experience excellence
- Golf operations management
- Private club operations
- Merchandising and retail sales
- Golf equipment knowledge
- Staff training and development
- Team leadership
- Strategic course management
- Communication and relationship building
Timeline
Caddie/Outside Services
Lost Tree Club
12.2025 - 05.2026
Golf Caddie
Eagle Springs Golf Club
06.2021 - 09.2023
Golf Caddie
Whisper Rock Golf
01.2015 - 12.2022
Golf Staff, Outside Services
The Boulders - A Waldorf Astoria Resort
11.2010 - 07.2015
Professional Golfer
Professional Golfer on Mini Tour Circuit
11.2010 - 07.2015
Assistant Golf Pro – Pro Shop
Brookfield Country Club
05.2010 - 11.2010
Sales Associate - Accessories & Golf Department
PGA Tour Super Stores
12.2007 - 03.2008
Sales Associate - Accessories & Golf Department
PGA Tour Super Stores
12.2006 - 02.2007
Instructor
Dave Anderson, PGA Professional Junior Golf Clinics
06.2005 - 09.2010
Bachelor of Science - Sports Management, Marketing
University of West Georgia