Steven Holland
Huber Heights,OH
Summary
Strategic leader in technical education with extensive experience in developing high-impact robotics training programs across 54 centers in 23 countries. Achieved a customer satisfaction rating of 4.96/5.0 while managing over $1.5M in training assets, driving continuous improvements in curriculum governance and instructor performance.
Overview
39
39
years of professional experience
Work History
Sr. Manager, Technical Training
Yaskawa America, Inc.
01.2008 - Current
- Lead Yaskawa's robotics training organization, including strategy, operations, instructor performance, budgets, records, customer relationships, and program quality.
- Directly responsible for HQ training operations and training assets (> $1.5M) with oversight of training across the Americas United States, Canada, Mexico, and Brazil.
- Increased enrollment and revenue by developing targeted offerings and recommending learning pathways.
- Lead a Center of Excellence team with best-in-class customer satisfaction results (4.96/5.0 average) while ensuring compliance with IACET and ISO requirements.
- Unified 54 global training centers across 23 countries under Yaskawa Academy, enhancing program consistency and accessibility.
- Developed a three-tier EDU program for universities, technical colleges, and high schools, promoting the motto 'Creating Engineers of Tomorrow, today.'
- Govern curriculum, schedules, manuals, tests, evaluations, and eLearning modules through continuous improvement.
- Implemented Absorb LMS and expanded customer onsite training delivery with YRC1000 Motomini Units.
- Report performance, projections, and revenue to executive leadership and use data to guide improvements.
Manager, Technical Education
Yaskawa America, Inc.
01.2005 - 01.2008
- Oversaw classroom quality, instructional standards, instructor performance, curriculum validation, and budget priorities to ensure effective learning environments.
- Managed capital and controllable budgets to enhance training deliverables and facilities.
- Recruited and onboarded staff, assigned instructors, and managed performance evaluations and recognition programs to enhance team capabilities.
- Represented the organization on ~16 advisory boards to promote robotics education and guide program direction.
- Developed and implemented SES-I/SES-II (Simply Education System) to offer customers onsite training options, maximizing training opportunities without reliance on production robots.
Robotics Instructor (Progression: Instructor Sr. Instructor)
Yaskawa America, Inc.
01.1999 - 01.2005
- Delivered robotics training and developed comprehensive courseware, enhancing learner proficiency in programming, maintenance, ladder logic, and simulation.
- Demonstrated comprehensive knowledge of legacy controller generations (current and two prior) across basic/advanced programming, maintenance, ladder logic, and simulation software.
- Mentored junior staff on technical content and instructional methods, improving curriculum development and presentation skills across the team.
- Created detailed course manuals, outlines, learning objectives, and lab worksheets, facilitating structured learning and assessment.
- Supported compliance with IACET requirements to maintain certification through continuous improvement.
- Learned and programmed in Authorware to support the first launch of eLearning modules.
Technical Support Engineer
Giddings & Lewis/Sheffield Measurement
01.1997 - 01.1999
- Resolved complex technical and operational issues, enhancing customer confidence and developing reference materials for field service teams.
- Trained new field service engineers in troubleshooting coordinate measurement machines (CMMs) in-house and on-site.
- Researched issues and guided field service engineers, creating technical reference materials distributed via CD.
- Streamlined data collection by creating three databases used across the company.
Lead Naval Instructor
Trident Training Facility
, GA
01.1992 - 01.1997
- Instructed and motivated 166 students through three technical training pipelines, ensuring comprehension and skill acquisition.
- Managed Trident ECS maintenance training curriculum for Ohio-Class submarines, enhancing training procedures, coaching instructors, and implementing corrective actions across the pipeline.
- Supervised and supported qualification of 14 newly assigned instructors.
- Coordinated curriculum alignment between Bangor, WA and Kings Bay, GA, ensuring consistency and standardization in training delivery.
- Received a Navy Achievement Medal for streamlining processes and reducing budget expenses.
Communications Supervisor
USS Alabama (SSBN 731-Blue)
01.1988 - 01.1992
- Supervised internal communications for crew aboard a strategic ballistic missile submarine.
- Coordinated message dissemination across divisions to ensure consistent information flow.
- Managed communication protocols during drills and operations to enhance team readiness.
- Supervised personnel and ensured quality control for sensitive, time-critical submarine communications operations to maintain operational integrity.
Education
Associate degree - Electronic Technology
Georgia Military College
Kingsland, GA06-1997
one year of coursework - Electronic Technology
Northern Maine Technical College
Presque Isle, MESkills
- Training operations
- Curriculum governance
- Customer training delivery
- Instructor coaching
- Technical training evaluation
- LMS implementation - ABSORB
- eLearning development
- Quality systems
- Performance metrics
- Data analysis tools
- Financial oversight
- Visual content creation
Military service and awards:
Specialized in satellite communications and received two Navy Commendation Medals, including one for dedication to training., Honorably discharged after 12 years of service.
Custom
References upon request
Timeline
Sr. Manager, Technical Training
Yaskawa America, Inc.
01.2008 - Current
Manager, Technical Education
Yaskawa America, Inc.
01.2005 - 01.2008
Robotics Instructor (Progression: Instructor Sr. Instructor)
Yaskawa America, Inc.
01.1999 - 01.2005
Technical Support Engineer
Giddings & Lewis/Sheffield Measurement
01.1997 - 01.1999
Lead Naval Instructor
Trident Training Facility
01.1992 - 01.1997
Communications Supervisor
USS Alabama (SSBN 731-Blue)
01.1988 - 01.1992
Associate degree - Electronic Technology
Georgia Military College
one year of coursework - Electronic Technology
Northern Maine Technical College