Hi, I’m
Steven Hoover
Kunkletown,PA
Summary
Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. KIA Master Certified for over 16 years.
Overview
19
years of professional experience
Work History
Brown Daub Kia Easton, PA
Service Manager
02.2018 - Current
Job overview
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed department processes and procedures to boost customer satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
Brown Daub KiaEaston, PA
Mechanic
02.2018 - Current
Job overview
- Disassembled defective parts to make proper repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Participated in ongoing training to stay up to date with advancements in automotive technology.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Lehighton KiaLehighton, PA
Mechanic
01.2008 - 02.2018
Job overview
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Disassembled defective parts to make proper repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Read and followed technical documentation to complete accurate repairs.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
WalmartLehighton, PA
Tire and Lube Express Manager
01.2006 - 01.2007
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
Kovatch Fire Apprentice Nesquehoning, PA
Painter
01.2004 - 01.2006
Job overview
- Prepped and painted fire trucks and army jet fuel fuel trucks
- Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
- Met exacting tolerances when sanding and sealing final finishes.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Removed rust and other debris from surfaces to paint and fill cavities and dents using sandpaper, wire brush and body fillers and applicators.
Education
Carbon County VotechJim Thorpe, PA
High School Diploma
01.2005 - 01.2005
University Overview
- Completed professional development in Auto body and collision
Skills
Customer service management
Additional Information
* PA State Inspection License
* Pa State Emissions License
* Fork Lift Training
* ASE in automotive air conditioning
Timeline
Service Manager
Brown Daub Kia
02.2018 - Current
Mechanic
Brown Daub Kia
02.2018 - Current
Mechanic
Lehighton Kia
01.2008 - 02.2018
Tire and Lube Express Manager
Walmart
01.2006 - 01.2007
Carbon County Votech
High School Diploma
01.2005 - 01.2005
Painter
Kovatch Fire Apprentice
01.2004 - 01.2006
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