Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Horsley

Portland,OR

Summary

A passionate and dedicated Nike expert who has experience in the fast-growing Digital business as well as multiple retail stores in North America. Developing and implementing cross-functional strategies for the Nike/Jordan Brand. Setting up and implementing seasonal priorities while ensuring the positive consumer journey on Nike.com and within Nike stores. Possess a sharp attention to detail, interest in e-commerce business, curiosity for marketplace and product trends, ability to learn analytics/new reporting tools and strong written and verbal communication skills.

Overview

Work History

Consumer Care Expert on Demand, Specialist 1 NA

Nike World Headquarters
  • Led team of over 100 to Nike's first 90% overall satisfaction rate.
  • 8 Consecutive months 100% OSAT survey scores
  • Top 3 in Conversion and #1 in UPT in group accumulating over 1.2 million dollars in sales
  • Handle multiple consumers simultaneously with minimal wait times with ability to work under tight timelines with precise accuracy
  • Work closely with management on team strategies and chat improvements
  • Partnering with cross-functional merch teams to provide insight on consumer feedback and trends
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Footwear and Apparel Product Specialist

Nike Factory Store
  • Spearhead product initiatives , conducted via aggregated consumer-based insight, in-store data metrics (QuickStat/Scoreboard), and trend-based logistics
  • Coach fellow athletes on personal and career development, helping define career paths, and refining existing career paths.
  • Greeted customers and helped with product questions, selections and purchases.
  • Top athlete in district for Nike+ membership sign-ups and linking percentage (80% + link rate).
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service and recommendations to boost sales and customer satisfaction.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Education

High School Diploma -

Castle Rock High School
Castle Rock, WA

Business Economics

Eastern Washington University
Cheney, WA

Associate of Arts - Business Economics

Lower Columbia College
Longview, WA

HTML/CSS/Python - Front End Developer

Udemy
Online

Skills

  • Computer Proficiency and Microsoft Office (Excel, Powerpoint, Outlook, Word)
  • Coding programming (HTML, CSS, Python, JavaScript)
  • Merchandising, Planning, Platforms, Digital Ops
  • Vast Nike Product Knowledge
  • Excellent Written and Verbal Communication
  • Sales Quota Achievement
  • Cross-Functional Strategist
  • Time Management and Organization

Timeline

Consumer Care Expert on Demand, Specialist 1 NA

Nike World Headquarters

Footwear and Apparel Product Specialist

Nike Factory Store

High School Diploma -

Castle Rock High School

Business Economics

Eastern Washington University

Associate of Arts - Business Economics

Lower Columbia College

HTML/CSS/Python - Front End Developer

Udemy

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Steven Horsley