Steven Houze

To provide portable sanitation services in a safe and efficient
manner while maintaining our company reputation of top quality
restrooms and customer service. This position is the image of
our company and as a result is super important to the continued
success of the company.
DIVISION Portables – Crown Restrooms
REPORTS TO dispatcher
OVERALL
RESPONSIBILITY
 Deliver, perform service cleanings and pickup portable
toilets as necessary per our standards.
 Maintain paperwork necessary for day to day operations
including letting the office know when restrooms are not
serviceable, deliverable or unable to be picked up as
scheduled
 Handle problems that arise on route in an efficient and
professional manner
 Portray professionalism on behalf of our company
 Sanitizing & repairs on temporary restrooms as needed at
shop based on direction of dispatcher and route activity
 Cover after hours orders/calls being “on call” in a rotation
dependent on number of employees on staff: typically
every 4 weeks for a duration of 1 week
KEY TASKS AND
RESPONSIBILITIES
 Drive service truck to specific contract rental job sites,
clean/empty portable toilets and sign off on service log
tag inside restroom along a designated route as assigned
by the dispatcher
 Maintain time and production standards set for routes
 Deliver and pickup portable toilets
 Maintain paperwork in an informative and legible manner
for office staff and other driver’s regarding condition of
equipment, problems with work orders or sites, etc.
 Responsible money handling
 Participate in an alternating “on call” schedule which
involves handling after hours reservations, service
requirements or pickups as needed
 Vehicle Preventative Maintenance after training. Weekly
grease PTO shaft, oil lift gate, flush pump w/ diesel and
oil
 Pay attention and advise management if equipment is
“acting up” or something is broken or damaged
 Arrive on time each work day and maintain a consistent
attendance record
 Help keep shop area clean and tidy by helping when you
see things need to be done
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 Help sanitize potties at shop that have come back from
rental as needed
 Keep assigned vehicle clean on the inside and outside
 All other duties as assigned and needed
SKILLS & ATTRIBUTES  Motivated and a self-starter yet able to work within a
team to accomplish large jobs efficiently
 Enjoy dealing with people
 Comfortable reading a map and navigating
 Takes pride in a job well done and is good with taking
direction
 Enjoys working outside in all weather extremes
 Prepared to work long hours and most weekends in
some capacity
REQUIREMENTS  Excellent driving record with an IL driver’s license, class
C minimum– no more than 3 moving violations in the
last 3 years; no reckless or alcohol violations
 Pass the exam for license upgrade to Class C
 Pass the DOT medical card physical exam
 Driving skills – ability to navigate vehicle in tight roads
and driveways – comfortable towing trailers
 High School diploma or equivalent
 Mapping and navigation skills including how to read a
map
 Ability to lift up to 80 pounds all day long without
difficulty and to climb in and out of truck 60+ times per
day
 Drug free and complying with random driver drug
testing during season
 Conversational English skills along with reading and
writing
 Able to work flexible hours, holidays and weekends
 Able to participate in the on call rotation
 Ability to work in a fast paced environment

• Commercial Drivers operate heavy-duty trucks with front or rear end load lift attachment.
• Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material.
• Containers may weigh in excess of 1000 pounds and at times require drivers to maneuver wheeled containers to a pick-up stage area.
• Driver will transport the material to a disposal, transfer or recycle facility when trucks reach legal load capacity.
• Driver navigates high traffic and congested roadways, driveways, alleyways, and lots.
• Highly skilled backing maneuvers are essential to successfully perform this job.
• Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the following tasks: Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.
• Performs pre- and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).
• Immediately reports all unsafe situations or service related issues to Route Manager or Dispatch.
• Attends and participates in all scheduled training programs, briefings, and meetings as required by Waste Management or directed by the Route Manager.
• Works closely with Route Manager to improve route efficiencies and identify best practices.
• Notifies Route Manager of any incidents, accidents, injures, or property damage.
• Notifies Route Manager or Dispatch of service interruptions, including blocked containers, closed lots, streets, alleyways or potential safety hazards.
• Communicates customer requests to Dispatch or Route Manager.
• Identifies and reports all containers in need of repair or replacement.
• Ensures the number of containers on the route reconciles to the service level listed on service list.
• Completely dumps all containers and leaves the customer’s location clean and free of debris.
• Completes and submits customer tickets as required when excessive yardage must be removed.
• Positions and returns containers on the customer’s property in a manner that ensures lids are properly replaced.
• Enclosure doors are closed and secured, and containers do not block driveway entrances or traffic.
• Follows route assignments as directed and completes end of day documentation and check out process.
• Performs all duties as scheduled by Route Manager or Dispatch and assisting other drivers as directed to meet customer needs.
• Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.
• Must have at least 1 year of experience operating a vehicle requiring a CDL or equivalent military driving within the last 7 years Must be at least 21 years of age Legally eligible to work in the United States.
• Successfully complete and pass pre-employment DOT drug screen and DOT physical.
• Hold a current Class A or B Commercial Driver's License with an air-brake endorsement.
• Work Environment Listed below are key points regarding the physical requirements, and work environment of the job.
• A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with arm, hand, finger, and leg dexterity.
• Required to exert physical effort in handling objects more than _ pounds frequently.
• Requires pushing, pulling, bending, twisting and lifting up to _ lbs.
• Normal setting for this job is outdoors and/or driving a video/GPS monitored vehicle.
• Will be exposed to a physical environment, which involves dirt, odors, noise, weather extremes or similar elements most of the workday.
• Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

• Key responsibilities include but are not limited to: -As a Route delivery driver I sell and deliver goods along a local route and it includes retail goods and services and wholesale products.

• I drove the company box truck over an established route to deliver products or render services and fill and maintains vending and related equipment.
• I am the face of the company and must project a professional and positive image of the company at all times while maintaining and building excellent advancement opportunities. Services and stocks operated micro- Markets.
• Maintains cleanliness of equipment.
• Maintains accurate service and inventory records.
• My essential duties and responsibilities: -Services and stocks Micro-Market product machines.
• Collects, secures, and transports funds removed from serviced Micro-Markets to office.
• Operates 16-28 ft Box trucks to transport materials and equipment.
• Monitors shelf life and sales of products to minimize spoilage losses.
• Maintains accurate records of truck inventory and product movement to machine inventory.
• Resolves customer issues concerning vending products and machine malfunctions.
• Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
• Performs miscellaneous job-related duties as assigned.
• Maintain proper inventory levels and product distribution for vending machines.
• Provide client and customer satisfaction in every aspect of the job performance -Display a clear understanding of company policies and ability to administer as needed -Performs routine cleaning and sanitation of vending machines and micro markets.
• Conducts minor service and adjustments on machines.
• Necessary reports defective equipment to designated maintenance repair service operators or technician dispatch.
• Inform regular clients and customers of new products or services, listens to and resolves service complaints.
• Sets up merchandise and sales promotion displays or issues sale promotion materials to customers.
• Accountable for all receipt of goods, invoices, delivery tickets, cash received or collected and product.
• Conducts inventory reconciliation in accordance with district procedures.
• Keep company vehicle clean and organized at all times; perform pre and post trip vehicle inspections.
• Perform all job functions in a safe and professional manner.
• Performs other duties as assigned.
• Ability to calculate numbers, correct entries, and post to records.
• Knowledge of the operation and maintenance of coin-operated vending machines and Micro -Markets.
• Ability to follow routine verbal and written instructions.
• Ability to secure and handle cash.
• Ability to drive 16-28 ft box trucks.
• Knowledge of customer service standards and procedures.
• Ability to make independent, routine procedural decisions.
• Ability to identify and resolve routine operational problems.
• Ability to read, understand, follow, and enforce safety procedures.
• Working Conditions and Physical Effort.
• Considerable physical activity.
• Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.
• Physical work is a primary part (more than 70%) of job.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

• Over-the-road drivers often drive several hundred miles per day.
• Federal regulations state that OTR drivers may spend up to 11 hours per day on the road, so you may work fairly long days in order to complete your trips in a timely manner and get back home.
• OTR drivers sleep in their sleeper berth, which is part of their truck.
• Maintain an irregular sleep schedule, as some drivers choose to drive when roads are less occupied.
• After getting a solid night (or day) of sleep, checking routes for the day, seeing if there are any weather alerts that may create a slow down, and check traffic alerts.
• Was also assigned to a designated route for Walmart.
• I deliver dry and refrigerated products to Sams club and Walmart in several different states.
• Nevada, Arizona, Texas, Utah, Northern California and New Mexico.
• Ensuring logs are accurate and maintained.
• Conducting pre-trips and post-trips on my commercial vehicle.
• Following all D.O.T.
• Guidelines and regulations.
  OTR drivers sleep in their sleeper berth, which is part of their truck.
  Maintain a irregular sleep schedule, as some drivers choose to drive when roads are less occupied.
  After getting a solid night (or day) of sleep, checking routes for the day, seeing if there are any weather alerts that may create a slow down, and check traffic alerts.
  Recorded information on driver's logs with accuracy ~Performed pre-trip & post-trip duties ~Trained new employees to perform Truck Driver duties in a timely manner per company policy's and DOT Regulations ~Serviced equipment in the areas of fuel, oil, water and air requirements and minor vehicle ~Operate 53 foot Trailer ~Securing loads for transportation ~Delivered material to destinations, unload materials and complete paperwork ~Complete all Federal, State, Local and company required paperwork ~Practice high quality customer care protocol and convey any complaints to the management immediately ~Maintain vehicle service, fueling and delivery records updated on respective inventories ~Communicated with various staff members to report about the arrival of shipments, delay in transportation, minor accidents, etc ~In depth knowledge of using maps and GPS ~Charted out best routes for delivery ~Performed customer services tasks at the time of deliveries ~Cleaned and maintained vehicle ~Carried out preventive maintenance tasks on a regular basis ~Following all appropriate traffic laws ~Ensure loaded unit weight is within legal parameters by scaling each load ~Bringing faulty or damaged stock to the attention of the Managers ~Maintaining a vehicle, keeping it clean, tidy and well cared for.

• II are responsible for the following: ~ Providing direct supervisory responsibility for youth and adults in a 24-hour, seven days a week secure and non- secure facilities.
• Making periodic checks of rooms or units and recording safety checks and population verification ~ Conducting activities designed to assist in the re-socialization of youth/adults ~ Observing and recording behavioral actions or disturbances; providing situational counseling to juvenile and adult offenders if necessary ~ Effectively de-escalating violent behavior and participating in the physical restraint of violent and assaultive youth/adults when necessary; utilizing safety equipment and techniques such as chemical agents and restraint equipment in compliance with legal mandates and policy guidelines ~ effectively conducting room searches and ~ Logging and maintaining information related to unit activity, writing reports and maintaining files ~ Work hours include a combination of days, nights, weekends and holidays Leadership and Teamwork ~ Mentoring and training youth/adults to ensure guidelines are understood and applied ~ Conveying confidence and optimism in the units ability to overcome obstacles and accomplish its goals ~ Monitoring youth/ adults and addressing performance issues ~ Ensuring that clear, challenging and attainable goals are set for the youth/ adults and these goals are aligned with the goals of the unit ~ Creating a positive environment in which youth/ adults and staff are motivated to do their best ~ Showing a high level of care and thoroughness in handling the details of the youth/ adults activities ~ Conducting activities designed to assist in the re-socialization of youth/ adults including individual and group counseling, facilitation of cognitive behavioral programs, engaging parents, drug/ alcohol counseling, academic achievement, recreational activities, basic vocational training, assisting with emotionally distressed or self- destructive youth/ adults and obtaining psychiatric assistance ~ Providing a positive role model and authority figure for supervised youths and adults Handling Conflict and stress ~ Promptly interviewing in conflict to facilitate communication and resolve problems, finding common ground when possible ~ Recognizing when safety measures are compromised and calling the appropriate unit or staff for assistance ~ Handling complaints and disputes with neutrality, composure and tact ~ Maintaining composure in the face of interruptions and distractions ~ Maintaining focus and emotional control in stressful interpersonal situations and in unpleasant or extreme circumstances Oral and Written Communication ~ Clarifying group agenda, allocating time properly, summarizing key points, clarifying issues, identifying action items while facilitating unit and individual meetings with youth/ adults ~ Picking up on nuances in tone and meaning and being attentive to non-verbal cues and body language ~ Researching and investigating activities requiring a Special Incident Report and writing the information clearly and in an organized manner while using correct vocabulary, grammar, sentence structure, spelling and punctuation ~ Adjusting vocabulary and formality according to the audience and the purpose of the interaction ~ Understanding the youths/adults comprehension by seeking a response or asking for a paraphrase of meaning Effective Programs responsible for implementing ~ J.J.E.T Program (Juvenile, Justice, Education, Tour); worked along with the Courts, District Attorney Office, Corners office.
• Counseled with students from local schools in the area and also at risk youth about decision making, drugs, crime, friend choices, education and life in a locked down facility.
• Youth experienced the court process during a criminal hearing, the corners office and how certain decisions can lead to death, how charges are brought about through the D.A.
• Office, the process and terms for being on probation and life behind bars.
• Emancipation program; Next Steps is a community-based program for youths and adults who still need supervision and assistance after emancipating from our Institutional Facilities.
• Youth in Next Steps have either moved into their own apartments or moved home with parents or relatives.
• I helped them find stable housing, furnish new apartments, and find jobs.
• I also provide the support they need to help them establish healthy routines.