Steven Howeth
Knollwood,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Electronic Gaming Shift Supervisor
Winstar World Casino
Thackerville, Oklahoma
05.2025 - Current
- Supervised daily operations in high-volume casino environment.
- Enforced compliance with gaming regulations and company policies.
- Resolved guest complaints to maintain a positive experience.
- Facilitated communication between departments for seamless operations.
Poker Cashier
Winstar World Casino
09.2024 - 05.2025
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant General Manager
McDonald's
10.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Line Cook
Legends Hospitality LLC
07.2023 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Shift Manager
McDonald's
10.2021 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Epic Charter School
Oklahoma City, OK05-2023
Skills
- Customer service
- Professionalism and courtesy
- Cash handling and management
- Work ethic and integrity
- Patience and empathy
Timeline
Electronic Gaming Shift Supervisor
Winstar World Casino
05.2025 - Current
Poker Cashier
Winstar World Casino
09.2024 - 05.2025
Assistant General Manager
McDonald's
10.2023 - 09.2024
Line Cook
Legends Hospitality LLC
07.2023 - 09.2023
Shift Manager
McDonald's
10.2021 - 07.2023
High School Diploma -
Epic Charter School