Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
Steven Jackson
Open To Work

Steven Jackson

Greenville,IN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Louisville, KY
Open to relocation: No

Salary Range

$130000/yr - $200000/yr

Important To Me

Company CultureCareer advancementStock Options / Equity / Profit SharingWork from home optionPersonal development programs

Summary

Senior Technology Specialist skilled in technology integration, project planning, and business continuity. Experienced in managing KPIs for compliance, overseeing hardware and software upgrades, and creating training materials that empower teams to adopt new technologies effectively.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Business Experience Planning & Administration Specialist

PNC Bank
Louisville, Ky
09.2022 - Current
  • Oversaw business resiliency planning for 28 teams within the CTO Chief of Staff office, enhancing organizational preparedness for disruptions.
  • Monitored KPIs to ensure federal regulatory compliance across enterprise network/voice, asset management, and IT service management teams, upholding operational integrity.
  • Reported on hardware and software upgrade progress across voice and network platforms, ensuring timely project completion.

Senior Technology Specialist

PNC Bank
Louisville, Ky
06.2015 - 09.2022
  • Led small business projects for technology rollouts and implementations, enhancing service delivery.
  • Developed training materials for onboarding new technologies and services, improving end-user support team readiness.
  • Created and enforced installation and repair procedures for field service technicians to standardize support processes.
  • Managed knowledgebase articles on technologies and support processes, streamlining access for tier 1 and tier 2 teams.
  • Managed supplier relationships for hardware used by tier 2 support, ensuring timely access to necessary resources.
  • Developed and maintained reports to improve project tracking and budgeting for management oversight.

Contract Support Technician

TEKsystems
Louisville, Ky
08.2010 - 06.2015
  • Provided Tier 1 and Tier 2 technology support for Secret Clearance systems at United States Army Human Resources Command.
  • Led team of technicians at PPG Paints in rollout of new POS systems following acquisition.
  • Created batch processing files at PPG to improve efficiency and reduce errors that resulted in a 50% decrease in POS system build time.

Education

Some College (No Degree) - Business Management Certificate

Cornell University
11-2025

Associate Of Applied Science - Cyber Security

Sullivan College of Technology
Louisville, KY
05-2010

Skills

  • Technology implementation and integration
  • Hardware lifecycle management
  • Process mapping and documentation
  • Project planning and execution
  • Creative problem solving
  • Vendor relationship management
  • Enterprise systems deployment
  • Business continuity planning
  • Technical training development

Certification

ITIL 4 Foundation

Timeline

Senior Business Experience Planning & Administration Specialist

PNC Bank
09.2022 - Current

Senior Technology Specialist

PNC Bank
06.2015 - 09.2022

Contract Support Technician

TEKsystems
08.2010 - 06.2015

Some College (No Degree) - Business Management Certificate

Cornell University

Associate Of Applied Science - Cyber Security

Sullivan College of Technology
Steven Jackson