Steven Jaworski
Hollywood,FL
Summary
Personable Grocery Clerk with experience in front-end and backroom store activities. Demonstrated skill with operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives.
Overview
10
10
years of professional experience
Work History
Grocery Clerk
Publix
01.2024 - Current
- Stock shelves and organize merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Sales Representative
Sun Travel
05.2023 - 01.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Experience Supervisor
CastleBranch
11.2021 - 01.2022
- Coordinated cross-functional teams to address client issues promptly, ensuring efficient solutions were provided every time.
- Analyze performance metrics of team members for growth opportunities.
- Supporting team members in all aspects to ensure success in this company.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Host client webinars to educate users on proprietary software.
Technical Support Specialist
CastleBranch
08.2020 - 11.2021
- Resolving system and software errors by identifying the source and making the necessary updates or adjustments
- Providing a wide range of internal technical support
- Providing and running database updates & backups to Database Admins
- Basic SQL Skills, running queries to retrieve data from a wide range of databases
- Inputting scripts to update database and front end visuals
- Informing internal employees how to use company software and proper procedures
- Equipment Installation, Troubleshooting & Network Support
- Efficient with supporting softwares.
Customer Experience Specialist
CastleBranch
11.2019 - 08.2020
- Provide our clients technical and account support with exceptional customer service
- Duties consist of resolving client issues and educating the clients on how to do tasks themselves in their Admin Portal
- Being the CES Rep, Point of Contact for specific schools and accounts
- Ensuring compliance trackers get setup correctly for our clients.
Customer Service Representative
Verizon Wireless
01.2018 - 11.2018
- Home Based Agent, Work from home receiving up to 40 calls a day from customers
- Provide exceptional customer ensuring the customer is satisfied and the issue is resolved
- Inputting data for each customer's account and ultimately their plan, phones, bills, etc.
Software Support Specialist
Orangetheory Fitness Corporate
08.2015 - 01.2017
- Certified Sales & Ops Trainer
- MindBody Online Software Basics to Owner Knowledge
- 1 on 1 Presale training experience with franchisees
- Responsible for 200+ MindBody Online Site Activations for Orangetheory
- MBO Front & Back End Troubleshooting Support tickets for over 300 locations
- One of Three Main Point of Contacts at the corporate office with MBO
- Started as a Sales Associate before being promoted to a Software Support Specialist.
Full-Time Investigative Intern
LAW OFFICES OF THE PUBLIC DEFENDER
01.2015 - 05.2015
- Intake interviews with Public Defender clients, witnesses and law enforcement
- In-person interviews with offenders
- Subpoena and Jail runs to provide the proper paperwork to our clients
- First appearance of the Public Defender clientele.
Education
Bachelor's Degree in Criminal Justice -
Florida State University
Tallahassee, Florida05.2015
Skills
- Attention to Detail
- Punctual and Reliable
- Customer service-focused
- Stock Rotation
References
References furnished upon request
Timeline
Grocery Clerk
Publix
01.2024 - Current
Sales Representative
Sun Travel
05.2023 - 01.2024
Customer Experience Supervisor
CastleBranch
11.2021 - 01.2022
Technical Support Specialist
CastleBranch
08.2020 - 11.2021
Customer Experience Specialist
CastleBranch
11.2019 - 08.2020
Customer Service Representative
Verizon Wireless
01.2018 - 11.2018
Software Support Specialist
Orangetheory Fitness Corporate
08.2015 - 01.2017
Full-Time Investigative Intern
LAW OFFICES OF THE PUBLIC DEFENDER
01.2015 - 05.2015
Bachelor's Degree in Criminal Justice -
Florida State University
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