Steven j coggins
Lowell,USA
Summary
Dedicated professional with a proven track record in delivering exceptional customer service, effectively managing time, and staying up-to-date with industry trends. Skilled in problem-solving and adept at creating successful solutions. Excellent verbal and written communication skills with a solid background in fostering positive relationships and consistently surpassing goals.
Overview
22
22
years of professional experience
Work History
General Sales Manager
CarFive
Nashua, Plaistow, Hooksett, Salem
02.2024 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing sales and F&I performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Helped the company grow in excess of 70% from previous performance markers.
- Coached F&I in better practices and objection handling, increasing backend profits by $900/copy.
- Decreased funding times and delays significantly by implementing proper form and DMS handling.
- As a general sales manager, I built a management structure for sales teams that the company didn't have before. I also implemented training for the sales teams on how to best apply the new structure.
Auto Finance Manager
Sunnyside Acura
Nashua, New Hampshire
07.2019 - 02.2024
- Verified completeness, accuracy, and integrity of loan agreements
- Supported applicants throughout the process, including obtaining information for applications and assisting with forms
- Assisted clients in selecting optimal loan products. This involved explaining and comparing rates and terms, helping them understand the nuances of each available option, and choosing the products that best suited their needs and circumstances.
- Maintained a 1.36+ products per customer thus increasing profits and retaining client loyalty
- Trained the sales staff on correct verbiage for product presentation, thus increasing customer interest and product sales.
Auto Sales Consultant
Sunnyside Acura
Nashua, New Hampshire
07.2019 - 02.2024
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals
- Evaluated trade-in vehicles and provided estimates for value
- Kept a consistant closing percentage of 60-65%
- Assisted in sales training to improve overall store closing percentages and gross profit
Produce Manager
Market Basket
Chelmsford, Massachusetts
12.2016 - 07.2019
- Inspired the produce team to excel in customer service and product quality
- Successfully led teams in excess of 30 associates
- Created necessary systems to improve efficiency and availability of products for customers
- Ensured consistent competitive pricing to keep sales profits at $14 million or more per year
Field Medic
United States Navy
Jacksonville, North Carolina
09.2011 - 09.2016
- Supervised safe practices of the 400+ marines in my unit
- Performed life saving measures during high stress situations
- Regulated medical and combat readiness, ensuring mission success
- Awarded 2 Navy achievement medals on 2 separate deployments
Automotive Technician
Auto Aimers
Charlotte, North Carolina
06.2002 - 10.2009
- Diagnosed and repaired complex engine malfunctions with systematic testing and thorough assessments
- Maintained repair shop to be clean and organized to avoid hazards
- Displayed excellent customer service and education on repairs needed
Education
High School -
Mainland high-school
Daytona Beach, Florida06.2011
Skills
- Sales target achievement
- Sales strategy development
- Strong negotiation skills
- Problem-solving abilities
- Finance options understanding
- Training and coaching
- Leadership and team building
Awards
Navy Achievement Medal, Awarded 2 Navy achievement medals on 2 separate deployments.
Timeline
General Sales Manager
CarFive
02.2024 - Current
Auto Finance Manager
Sunnyside Acura
07.2019 - 02.2024
Auto Sales Consultant
Sunnyside Acura
07.2019 - 02.2024
Produce Manager
Market Basket
12.2016 - 07.2019
Field Medic
United States Navy
09.2011 - 09.2016
Automotive Technician
Auto Aimers
06.2002 - 10.2009
High School -
Mainland high-school