Steven Johansen
Dunkin
Preston,MD
1
Certification
16
years of professional experience
Seasoned Store Manager with a proven track record at Dunkin, excelling in team leadership and inventory management. Skilled in training and mentoring staff, fostering a high-performance culture. Achieved significant waste reduction through effective inventory practices while enhancing customer service and relations in fast-paced environments.
Work History
Store Manager
9 Years 4 Months- Oversaw daily store operations, ensuring adherence to corporate policies and customer service standards.
- Trained and mentored team members, enhancing their skills and performance in fast-paced environment.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback.
Store Manager
7 Years 1 Month- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Team leadership
Inventory management
Shift scheduling
Leadership development
Team building and leadership
Recruiting and hiring
Certification
ServSafe Food Safety Manager Certified
Timeline
Store Manager
Dunkin
04.2017 - CurrentRead More
Store Manager
Arby's
03.2010 - 04.2017Read More
Easton High School
High School Diploma
Read More