Steven Johnson
Roy,UT
Summary
Accomplished Lead Technician with a proven track record at Swift Restoration, showcasing exceptional problem-solving abilities and power tool proficiency. Elevated customer satisfaction through innovative mitigation plans and efficient project management. Recognized for a strong work ethic and outstanding teamwork, significantly enhancing productivity and quality standards in property loss mitigation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Technician
Swift Restoration
06.2022 - 10.2024
- Trained new employees on company procedures.
- Planned, scheduled, and delegated daily work to team of employees.
- Outstanding productivity levels and commitment to excellence.
- Evaluated new technologies and equipment to maximize efficiency in the mitigation process without compromising quality or safety standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Technician
The Disaster Company
02.2020 - 06.2022
- Trained new staff members in company protocols and best practices, ensuring a high level of service quality.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed tailored mitigation plans based on individual client needs, resulting in higher customer satisfaction rates.
- Managed complex projects involving water, fire, and mold damage restoration, ensuring successful outcomes for all parties involved.
Water Technician
Servpro
04.2018 - 02.2020
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Maintained up-to-date knowledge in water damage restoration techniques and equipment use.
- Maintaining a clean and organized work environment at all times during restoration projects.
Education
High School Diploma -
Northridge High School
Layton, UT06-2008
Skills
- Strong work ethic
- Cleaning procedures
- Multitasking Abilities
- Attention to detail
- Reliability
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Safety procedures compliance
- Documentation skills
- Conflict resolution
- Equipment monitoring
Certification
- WRT
- IICRC
- CPR/AED Certification
- Utah Driver's License
- First Aid Certification
- Forklift Certification
Timeline
Lead Technician
Swift Restoration
06.2022 - 10.2024
Lead Technician
The Disaster Company
02.2020 - 06.2022
Water Technician
Servpro
04.2018 - 02.2020
- WRT
- IICRC
- CPR/AED Certification
- Utah Driver's License
- First Aid Certification
- Forklift Certification
High School Diploma -
Northridge High School
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